To perform smooth collection and delivery service meeting the needs of customers by efficiently managing the collection and delivery of laundries or the like.

Respective customer data are stored in customer DB 1 about a plurality of customers, a customer retrieving means 4 retrieves in the DB 1 with a retrieval key and extracts a corresponding customer, the customer data of the extracted customer are transferred to an order reception data inputting means 5, the means 5 inputs order reception data about the order reception from the customer, the order reception data are stored in an order reception DB 2, and a data transferring means 11 transfers the order reception data to the terminal of a person in charge of collection and delivery.