Title:
相談業務システム、サーバ、相談業務端末、及びプログラム
Document Type and Number:
Japanese Patent JP4192563
Kind Code:
B2
Abstract:
When a consultation subject screen and reference data are to be displayed on a single screen, the constitution of the screen becomes complicated. If auxiliary information is to be used, then the auxiliary information must be created, and the creation and distribution of the auxiliary information is expensive. Moreover, it takes a long time to search for the page which matches the displayed consultation subject screen and consult with a customer while referring to the required data. A consultation service system according to the present invention comprises a consultation service terminal for performing a consultation service with a customer, and a server which uses a link data table for linking the data comprised in the consultation subject screen which correspond to the consultation subject of the customer with auxiliary information for assisting the consultation service in order to create a virtual screen comprising the consultation subject screen and auxiliary information, and outputs an image of the virtual screen to the consultation service terminal.
Inventors:
Akira Masachika
Application Number:
JP2002328742A
Publication Date:
December 10, 2008
Filing Date:
November 12, 2002
Export Citation:
Assignee:
Oki Electric Industry Co., Ltd.
International Classes:
G06Q50/00; G06F17/00; G06Q50/10; G06Q99/00; H04L29/06; H04L29/08
Domestic Patent References:
| JP10187110A | ||||
| JP62229432A | ||||
| JP2002123673A | ||||
| JP2001177813A |
Attorney, Agent or Firm:
Takashi Ogaki