Title:
CUSTOMER GUIDANCE METHOD FOR AUTOMATIC TELLER MACHINE
Document Type and Number:
Japanese Patent JP3816136
Kind Code:
B2
Abstract:
PROBLEM TO BE SOLVED: To reduce the load of a remote teller when a customer of an ATM (automatic teller machine) is guided.
SOLUTION: An auto-phone 3 placed adjacent to an ATM 2 is electrically connected to the ATM 2 and also connected to a telephone 6 placed at the side of a remote teller 8 via a public network 4. When a customer 7 takes up the auto-phone 3, an inquiry request signal is transmitted to the ATM 2 from the auto-phone 3. Receiving the request signal, the ATM displays the items that can be assumed on its input display screen to make the customer select these displayed items. Then the ATM 2 outputs the routine answers to the selected items and guides the customer 7.
Inventors:
Uemura Toshihiko
Takahiro Tachiki
Takahiro Tachiki
Application Number:
JP1212796A
Publication Date:
August 30, 2006
Filing Date:
January 26, 1996
Export Citation:
Assignee:
Oki Electric Industry Co., Ltd.
International Classes:
G07D9/00; G06F19/00; G06Q20/18; G06Q40/00; G06Q40/02; (IPC1-7): G07D9/00; G06F19/00
Domestic Patent References:
| JP6348933A | ||||
| JP6187542A | ||||
| JP7095304A | ||||
| JP6131383A | ||||
| JP61228765A | ||||
| JP64029968A |
Attorney, Agent or Firm:
Takaji Kanakura
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