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Title:
CUSTOMER SUPPORT SYSTEM AND CUSTOMER SUPPORT METHOD
Document Type and Number:
Japanese Patent JP2007004786
Kind Code:
A
Abstract:

To provide a customer support system and customer support method.

The customer support system is provided with an authentication application (102) for receiving a log-in of a user, and an authentication database (106) for storing user security information (112) and support contract data (114). The authentication application comprises the authentication database (106) for identifying a support access level on the basis of the user security information (112) combined with the support contract data (114) in the authentication database, and a support application (104) organized to supply a prescribed deliverable (116) on the basis of the support access level linked with the user under a support contract.


Inventors:
SLADEK MARJIE
VASZARY MARK K
NELSON DOUGLAS R
TRIPP TRAVIS S
PALACIOS SUZANNE M
HARMON ALYSIA
Application Number:
JP2006163358A
Publication Date:
January 11, 2007
Filing Date:
June 13, 2006
Export Citation:
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Assignee:
HEWLETT PACKARD DEVELOPMENT CO
International Classes:
G06Q50/00; G06Q30/00
Attorney, Agent or Firm:
Patent Business Corporation IPS