Title:
DEVICE FOR PROCESSING TELEPHONE CALL
Document Type and Number:
Japanese Patent JPS52146507
Kind Code:
A
Abstract:
A telephone switching arrangement is disclosed incorporating means for automatically distributing calls among a plurality of groups of call answering consoles. In the disclosed arrangement, which may be part of a telephone central office or may be located in a remote location such as a customer's premises, a directory number and a queuing register are assigned to each group of call answering consoles. Incoming calls for a particular directory number are queued in the associated queuing register and when a console of the assigned group of consoles is available, a connection is established to the available console from the line or trunk associated with a call in the queuing register. The time in queue for each call is measured and compared against upper and lower time thresholds. When the measured time in queue of a call exceeds the upper threshold, that call will be directed to an answering console associated with another directory number provided that the measured time in queue for the oldest call in the queuing register assigned to that directory number is less than the lower time threshold.
Inventors:
HANSU OIIRINGU
FUIRITSUPU JIYOSEFU ROZOMANDOO
FUIRITSUPU JIYOSEFU ROZOMANDOO
Application Number:
JP6127377A
Publication Date:
December 06, 1977
Filing Date:
May 27, 1977
Export Citation:
Assignee:
WESTERN ELECTRIC CO
International Classes:
H04M3/523; H04M3/48; H04M3/60; (IPC1-7): H04M3/60