Title:
機械学習を利用したＦＡＱ登録支援方法、及びコンピュータシステム
Document Type and Number:
Japanese Patent JP6695835
Kind Code:
B2
Abstract:
To provide a FAQ registration support system that can automatically create new FAQs and automatically determine whether to add the new FAQs to existing FAQs.SOLUTION: A FAQ registration support system automatically responding to question sentences from terminals connected to a network comprises acquisition means 13, scoring means 14, and display means 15, and thereby can support determination of whether to add new FAQs to existing FAQs, which is efficient.SELECTED DRAWING: Figure 2
Inventors:
Akinobu Funayama
Daisuke Nagamoto
Daisuke Nagamoto
Application Number:
JP2017158073A
Publication Date:
May 20, 2020
Filing Date:
August 18, 2017
Export Citation:
Assignee:
Sumitomo Mitsui Banking Corporation
Microsoft Japan Co., Ltd.
Microsoft Japan Co., Ltd.
International Classes:
G06F16/90; G06F16/338; G06F16/35
Domestic Patent References:
| JP2006119991A | ||||
| JP2002230012A | ||||
| JP2008123111A | ||||
| JP2003030224A |
Foreign References:
| US20140358928 | ||||
| US20130024457 |
Attorney, Agent or Firm:
Patent Business Corporation Tani/Abe Patent Office