To provide a locker management system and management method whereby an operator can easily and suitably confirm a user of a locker when answering an inquiry from the user of the locker by using usage information and image data of the locker.

The moving picture and the voice are transmitted and received between a locker control part 15 and an operator terminal device 3 in correspondence with operation of an inquiry button 13 of a coin locker 1, the locker usage information is obtained from a server 2 via the operator terminal device 3, and the moving picture of the user together with the still picture of the user received from the server 2 is outputted to an image monitor 18 of the operator terminal device 3.