To provide a phone charge refunding system that can refund a phone charge equivalent to the user's answering to a questionnaire and rendered service.

The phone charge refunding system 5 that conducts a questionnaire and rendering of service for people desiring information and providing services through a network, integrates refunding units (points) in response to the questionnaire and the rendered service for users, manages the integrated refunding units, and reduces the phone charge by the integrated refunding units from the phone charge to refund the phone charge to the user.