クラウド・コンピューティング環境における仮想エージェントのためのシステムおよび方法

Japanese Patent JP7344310

B2

Present embodiments are directed to a virtual agent with improved natural language understanding (NLU) capabilities. The disclosed virtual agent enables topic selection and topic changes during natural language exchanges with a user. The virtual agent is designed to select suitable topic flows to execute based on intents identified in received user utterances, including selection of an initial topic flow in response to a topic identified in a first user utterance, as well as switching between topic flows mid-conversation based on identified topic changes. The virtual agent is also capable of considering all intents and entities conveyed during the conversation, which enables the virtual agent to avoid prompting the user to provide redundant information. Furthermore, the virtual agent is capable of executing topic flows as part of a global topic flow, which enables the virtual agent to perform a number of predefined activities as part of each interaction with the user.

JP2021099765	METHOD OF OPTIMIZING DATA GOVERNANCE USING AI
WO/2021/117180	DIALOG PROCESSING DEVICE, LEARNING DEVICE, DIALOG PROCESSING METHOD, LEARNING METHOD, AND PROGRAM
JP6544131	Information processing equipment and information processing programs

Abu Asbana Building
Griffin Mark David
Jane Anu

JP2021556537A

September 13, 2023

March 19, 2020

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ServiceNow, Inc.

G06F16/90; G06F40/295; G06F40/30; G06F40/35

JP2018185561A
JP2009036998A

US20140278413
US9922642
US20180189267

Hiroyoshi Aoki
Masayuki Amada
Yoshiyuki Ohsuga

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