技術サポートシステム、技術サポート方法、および技術サポートプログラム

Title:

技術サポートシステム、技術サポート方法、および技術サポートプログラム

Document Type and Number:

Japanese Patent JP2005507529

Kind Code:

A

Abstract:

A technical support system includes an SIP section which provides web pages as an information input and output interface, a KB section which stores various claim reports and solutions related to the reports, and a CH section which registers in the KB section a new claim report in which at least a claim title is structured as a combination of predetermined items of definition information on the basis of a claim content input to a client web page, and manages the registered new claim report as an unsolved claim requiring an answer from the engineer. Particularly, the CH section is configured to determine an engineer who is to take charge of a supporting task for preparing a solution to the new claim report, based on ranks of importance of supporting tasks already assigned to engineers of a division-in-charge, and progress states of the supporting tasks.

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Inventors:

Toshio Ueno

Application Number:

JP2003540897A

Publication Date:

March 17, 2005

Filing Date:

September 09, 2002

Export Citation:

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Assignee:

TOSHIBA TEC CORPORATION

International Classes:

G06Q10/06; G06Q10/10; (IPC1-7): G06F17/60

Attorney, Agent or Firm:

Takehiko Suzue
Sadao Muramatsu
Ryo Hashimoto
Satoshi Kono
Makoto Nakamura

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