Title:
CALL SYSTEM, CALL METHOD AND PROGRAM
Document Type and Number:
WIPO Patent Application WO/2018/186370
Kind Code:
A1
Abstract:
When conducting business using a call center, the costs for use are high and there are restrictions on the form of business. Provided is a call system comprising: a control device that, if an instruction is received to initiate a call from a call origin to a call destination, transmits call destination information indicating the call destination; a communication terminal that, if the call destination information is received, initiates a call to the call destination; and a voice processing device that transmits, to the communication terminal, first voice data corresponding to first voice streaming data to be used in the call with the call destination. The communication terminal reproduces the first voice data in the call with the call destination, and transmits, to the voice processing device, second voice data which includes the call destination voice in the call with the call destination. The voice processing device transmits, to the call origin, second voice streaming data created on the basis of the second voice data.
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Inventors:
TAKAHASHI HIROTAKA (JP)
Application Number:
PCT/JP2018/014176
Publication Date:
October 11, 2018
Filing Date:
April 02, 2018
Export Citation:
Assignee:
WIDSLEY INC (JP)
International Classes:
H04M3/51; H04M11/00
Foreign References:
| JP2016225973A | 2016-12-28 | |||
| JP2003283671A | 2003-10-03 | |||
| JP2014140119A | 2014-07-31 | |||
| JP2015177411A | 2015-10-05 |
Attorney, Agent or Firm:
SHIRASAKA & PATENT PARTNERS (JP)
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