CAUSE ESTIMATION DEVICE, CAUSE ESTIMATION OUTPUT METHOD, AND PAPER SHEET HANDLING DEVICE

Title:

CAUSE ESTIMATION DEVICE, CAUSE ESTIMATION OUTPUT METHOD, AND PAPER SHEET HANDLING DEVICE

Document Type and Number:

WIPO Patent Application WO/2020/110208

Kind Code:

A1

Abstract:

As a cause estimation device (3), the present invention comprises: a collection unit (21A); a learning unit (21B); and an estimation unit (21C). The collection unit collects status data of each unit in an ATM (2) handling paper money. The learning unit generates, on the basis of the status data, a learning model for estimating a cause related to an error of the ATM, an error of each of the units with respect to an error indication, or the error indication. When the error or the error indication is detected from the status data, the estimation unit estimates the cause for each of the units on the basis of the learning model, and notifies a management device (4) of the cause which is an estimation result. When the management device receives the cause from the cause estimation device, the management device notifies an operator terminal (6) and a maintenance company terminal (5) of a restoration procedure with regard to the cause. The present invention can prevent a decline in service caused by a prolonged restoration period.

Inventors:

ANDO ATSUSHI (JP)
TAMAHASHI TOMOYUKI (JP)
MIYAZAKI HIROSHI (JP)
MARUYAMA AKIO (JP)
OGAWA TOMOAKI (JP)
MINAMISHIN HAYATO (JP)

Application Number:

PCT/JP2018/043640

Publication Date:

June 04, 2020

Filing Date:

November 27, 2018

Export Citation:

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Assignee:

FUJITSU FRONTECH LTD (JP)

International Classes:

G06Q20/18

Foreign References:

JPS648063B2	1989-02-13
JPH05266299A	1993-10-15
JPH10275276A	1998-10-13
JP2017216757A	2017-12-07
JP2018147080A	2018-09-20
JP2007323198A	2007-12-13
JP2016152011A	2016-08-22
JP2010086219A	2010-04-15
JP2006092141A	2006-04-06

Other References: