Title:
CUSTOMER SERVICE ASSISTANCE DEVICE, CUSTOMER SERVICE ASSISTANCE METHOD, AND RECORDING MEDIUM
Document Type and Number:
WIPO Patent Application WO/2022/269923
Kind Code:
A1
Abstract:
In the present invention, in order to reduce a decrease in customer satisfaction caused by the wait time between a customer's inquiry and a response from a service person: a priority of a response to an inquiry from a customer is determined on the basis of requirement information indicating a requirement for the inquiry; identification information of the inquiry for which the priority has been determined is stored in a standby list corresponding to the determined priority, the standby list being a list of the identification information of the inquiries awaiting a response, and which is provided for each priority; and a screen providing priority information indicating the identification information stored in each standby list is displayed by a display means.
Inventors:
MOCHIZUKI YASUKI (JP)
Application Number:
PCT/JP2021/024211
Publication Date:
December 29, 2022
Filing Date:
June 25, 2021
Export Citation:
Assignee:
NEC CORP (JP)
International Classes:
G06Q10/00; H04M3/51
Foreign References:
| JP2017059992A | 2017-03-23 | |||
| JP2021034961A | 2021-03-01 | |||
| JP2009295061A | 2009-12-17 | |||
| JP2003076686A | 2003-03-14 | |||
| JPH11261627A | 1999-09-24 | |||
| JP2015173435A | 2015-10-01 | |||
| JP2003087411A | 2003-03-20 | |||
| JP2009182433A | 2009-08-13 |
Attorney, Agent or Firm:
KITAJIMA Hiroshi et al. (JP)
Download PDF: