Login| Sign Up| Help| Contact|

Patent Searching and Data


Title:
INTELLIGENT CUSTOMER SERVICE ASSISTANCE SYSTEM AND METHOD BASED ON MULTI-ROUND DIALOG IMPROVEMENT
Document Type and Number:
WIPO Patent Application WO/2022/160969
Kind Code:
A1
Abstract:
An intelligent customer service assistance system and method based on multi-round dialog improvement. The method comprises: an intent recognizer receiving a text recognition intent sent by a terminal, and then sending an intent and text to a dialog manager (101); when the intent is a single-round intent, the dialog manager acquiring an answer corresponding to the intent, and sending same to an agent determination module; when the intent is a multi-round intent, sending a controller type corresponding to the intent to a process controller and sending the text to an entity extractor; and when the intent is a slot-filling intent, sending the text to the entity extractor (102); extracting an entity from the text, sending same to the process controller, creating a target process controller according to the controller type, performing slot filling according to the entity, executing a related action according to a slot value after the filling of the slot value is completed, and sending an execution result to the agent determination module (103); and if the filling of the slot value is not completed, sending a clarification statement of a word slot to the agent determination module, and determining, according to a response returned by a model, whether to send same to a terminal (104).

More Like This:
JP2004515833Data Representation Language Bridging between message-based distributed computing environments and other environments
JP2005505839How to output customized data on a website
WO/2005/033961COMMAND CENTER AND INTERFACE FOR WEB BASED BUSINESS MERCHANDISING AND SERVICE
Inventors:
E HAIHONG (CN)
SONG MEINA (CN)
WANG HAOTIAN (CN)
LI JUNDI (CN)
WEI SHUAILI (CN)
Application Number:
PCT/CN2021/137147
Publication Date:
August 04, 2022
Filing Date:
December 10, 2021
Export Citation:
Click for automatic bibliography generation   Help
Assignee:
BEIJING UNIV OF POSTS&TELECOMMUNICATIONS (CN)
International Classes:
G06Q30/00; G06F16/332
Domestic Patent References:
WO2020051192A12020-03-12
Foreign References:
CN112766990A2021-05-07
CN111737442A2020-10-02
CN109858030A2019-06-07
US10878808B12020-12-29
CN111710336A2020-09-25
CN111708871A2020-09-25
Attorney, Agent or Firm:
TSINGYIHUA INTELLECTUAL PROPERTY LLC (CN)
Download PDF:
View/Download PDF      PDF Help



 
Previous Patent: CONTROL INFORMATION SENDING METHOD, RECEIVING METHOD, APPARATUS, AND STORAGE MEDIUM

Next Patent: CONCENTRATED SOLUTION OF INSOLUBLE DRUG NOT CONTAINING ETHANOL, AND MICELLAR SOLUTION PREPARED THERE...