Title:
METHOD AND APPARATUS FOR FACILITATING CUSTOMER-AGENT INTERACTIONS USING AUGMENTED REALITY
Document Type and Number:
WIPO Patent Application WO/2023/159195
Kind Code:
A3
Abstract:
Methods and systems for facilitating user-agent interactions using augmented reality (AR) are disclosed. Method includes facilitating interaction between user and agent upon receiving request from user. Method includes receiving AR-based workflow including set of instructions from agent. Method includes receiving viewfinder frame from electronic device associated with user subsequent to initializing AR session in response to executing a first instruction from set of instructions. Method includes iteratively performing plurality of operations till each instruction from set of instructions is executed, plurality of operations includes analyzing viewfinder frame to determine subsequent instruction to be executed from set of instructions. Then, facilitate display of AR image frame. AR image frame is generated based on subsequent instruction. Further, determine execution status of the subsequent instruction by monitoring user while user executes the subsequent instruction. The execution status indicates whether subsequent instruction is successful or unsuccessful. Further, transmit notification indicating execution status to agent.
Inventors:
RAJSHEKAR MANOJ (US)
Application Number:
PCT/US2023/062841
Publication Date:
October 12, 2023
Filing Date:
February 17, 2023
Export Citation:
Assignee:
[24]7 AI INC (US)
International Classes:
G06T19/00; G06T15/20; G06T17/00; G06T15/00
Foreign References:
| US20050289590A1 | 2005-12-29 |
Attorney, Agent or Firm:
GLENN, Michael et al. (US)
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