METHOD AND APPARATUS TO ALLOW CUSTOMERS TO INITIATE CALL CENTER CONTACT

Title:

METHOD AND APPARATUS TO ALLOW CUSTOMERS TO INITIATE CALL CENTER CONTACT

Document Type and Number:

WIPO Patent Application WO2005091829

Kind Code:

A3

Abstract:

A network operation center (Fig. 1, 112) is provided. The network operation center (Fig. 1, 112) provides a message to a customer (Fig. 1, 108) over a communication link and waits for a reply to the message from the customer. When the reply is received, the center determines whether the reply indicated the customer is receptive to contact from a call center( Fig. 1, 106). If the reply indicates the customer is receptive, the center provides a notification to the center along with customer contact information. The call center contacts the customer based on the notification.

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Inventors:

SMITH J TIMOTHY (US)

Application Number:

PCT/US2005/004964

Publication Date:

November 16, 2006

Filing Date:

February 16, 2005

Export Citation:

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Assignee:

PROTECTICOM CORP (US)
SMITH J TIMOTHY (US)

International Classes:

H04M15/00; H04M3/00; H04M5/00; H04M7/00

Foreign References:

US5557658A	1996-09-17
US5884032A	1999-03-16
US6788774B1	2004-09-07

Other References: