Title:
METHOD FOR PROCESSING INFORMATION FED BACK BY CUSTOMER, AND TERMINAL
Document Type and Number:
WIPO Patent Application WO/2019/076007
Kind Code:
A1
Abstract:
The present application is applicable for the field of information processing. Provided is a method for processing information fed back by a customer, and a terminal therefor. The method comprises: receiving information fed back by a customer; based on a customer identifier, determining a sales person corresponding to the customer, and sending, to a terminal device corresponding to the sales person, the information fed back by the customer; receiving a first-level processing result returned by the terminal device corresponding to the sales person according to the information fed back by the customer; and according to a processing type of the first-level processing result, executing a feedback response operation corresponding to the processing type. The present application solves the problem that in an existing processing process for information fed back by a customer, since when receiving feedback information submitted by a customer, a manual service agent cannot accurately position corresponding product information and customer conditions, the time of communication for preliminary understanding of the customer is long, reducing the processing efficiency of the feedback information and affecting the user experience, and in the process of the manual service agent paraphrasing the communication conditions orally, information may be missing, reducing the accuracy of processing.
Inventors:
TONG XIAOYONG (CN)
Application Number:
PCT/CN2018/082498
Publication Date:
April 25, 2019
Filing Date:
April 10, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G06Q30/00
Domestic Patent References:
| WO2001009848A1 | 2001-02-08 |
Foreign References:
| CN107103481A | 2017-08-29 | |||
| CN105827459A | 2016-08-03 | |||
| CN106204062A | 2016-12-07 |
Attorney, Agent or Firm:
SHENZHEN ZHONGYI PATENT AND TRADEMARK OFFICE (CN)
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