Title:
METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
Document Type and Number:
WIPO Patent Application WO/2021/072267
Kind Code:
A9
Abstract:
A system and method are presented for improvement profile generation in a skills management platform, using past data and a set of KPIs. Variance calculation is performed with a basic variance formula and these values are used to generate a strand. A strand may be defined as a collection of KPIs, each weighted to show the importance of that KPI for that agent type. KPIs can be selected to generate a strand with, and the strand is generated from those KPIs considering the normalized variance of each KPI. An agent's improvement possibilities may also be determined using the generated strand.
Inventors:
DELO JAMIE (GB)
Application Number:
PCT/US2020/055076
Publication Date:
June 10, 2021
Filing Date:
October 09, 2020
Export Citation:
Assignee:
GREENEDEN US HOLDINGS II LLC (US)
International Classes:
G06Q10/06
Attorney, Agent or Firm:
BAUMGARTNER, Margaret (US)
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