Title:
METHOD AND SYSTEM FOR REVIEW MANAGEMENT
Document Type and Number:
WIPO Patent Application WO/2021/187659
Kind Code:
A1
Abstract:
A system for chatbot-based review management according to an embodiment of the present invention comprises: an information reception unit that receives a user's product purchase information from at least one sales server; an identification unit that monitors in real time delivery information of a purchased product; a chatbot execution unit in which, when a preset period elapses after the identification unit identifies the completion of delivery, a chatbot opens a channel with the user and requests to upload a review for the corresponding product; and a review positing unit that, when the user uploads a review to the channel, posts the review on a review page. According to an embodiment of the present invention, the provision of a personalized chatbot interface to individual users can lead to the expectation of the uses' active review uploads.
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Inventors:
YOON TAE SEOK (KR)
PARK GYUN HO (KR)
PARK GYUN HO (KR)
Application Number:
PCT/KR2020/004922
Publication Date:
September 23, 2021
Filing Date:
April 11, 2020
Export Citation:
Assignee:
INDENT CORP INC (KR)
International Classes:
G06Q30/02
Foreign References:
| KR20160040749A | 2016-04-15 | |||
| KR102074128B1 | 2020-02-06 | |||
| KR20160076405A | 2016-06-30 | |||
| US20160371702A1 | 2016-12-22 | |||
| KR20130126558A | 2013-11-20 |
Attorney, Agent or Firm:
BAIK, Seungyeob (KR)
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