Title:
METHOD AND SYSTEM FOR TAKING ACTIONS BASED ON ANALYSIS OF ENTERPRISE COMMUNICATION MESSAGES
Document Type and Number:
WIPO Patent Application WO/2011/044025
Kind Code:
A3
Abstract:
A computer-based system receives and analyzes digital communication between at least one party in a business enterprise and another party using a natural language analyzer to extract meanings from the message. The system includes a database storing specific actions to be taken upon the detection of specified meanings in such communications. Certain actions may require the system to interrogate the enterprise computer system's database to locate the existence or nature of specified data. The directed actions take the form of communications within an enterprise to assist activities related to the analyzed digital communication.
Inventors:
PHAM MARCELO (US)
Application Number:
PCT/US2010/051287
Publication Date:
August 04, 2011
Filing Date:
October 04, 2010
Export Citation:
Assignee:
AKIBOT LLC (GB)
PHAM MARCELO (US)
PHAM MARCELO (US)
International Classes:
G06F17/00; G06F17/27; G06F17/30; G06F40/00
Foreign References:
| US20080034050A1 | 2008-02-07 | |||
| US7266535B1 | 2007-09-04 | |||
| US7596568B1 | 2009-09-29 | |||
| US20070150335A1 | 2007-06-28 |
Attorney, Agent or Firm:
KRASS, Allen, M. et al. (Krass Sprinkle, Anderson & Citkowski, P.C,2701 Troy Center Drive, Suite 330,Post Office Box 702, Troy MI, US)
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