Title:
SITE MONITOR
Document Type and Number:
WIPO Patent Application WO2003009086
Kind Code:
A8
Abstract:
System and methods for network service management, wherein the internet service management system (401) includes one or more components which collectively enable an administrator to obtain a site-wide view of network activities on servers (402-404) such as web servers, domain name servers, etc. In addition to collecting information relating to web server latency and processing time, the internet service management system may collect actual user transaction information and system information from the end users on client computers (411-414). The internet service management system may provide domain summary information for a domain, or it may provide management information organized by "categories" according to how a site manager wants to view and manage his business; e.g., by line of business (books, auctions, music, etc.), by site function (searches, shopping cart, support, quotes, sales automation), or most any other categorization customers may choose.
Inventors:
ZHAO LING Z (US)
BI HAIFEN (US)
GOLDBERG JAY R (US)
CLINE TROY L (US)
BRADDY RICK G (US)
BI HAIFEN (US)
GOLDBERG JAY R (US)
CLINE TROY L (US)
BRADDY RICK G (US)
Application Number:
PCT/US2002/010024
Publication Date:
August 28, 2003
Filing Date:
April 01, 2002
Export Citation:
Assignee:
BMC SOFTWARE INC (US)
ZHAO LING Z (US)
BI HAIFEN (US)
GOLDBERG JAY R (US)
CLINE TROY L (US)
BRADDY RICK G (US)
ZHAO LING Z (US)
BI HAIFEN (US)
GOLDBERG JAY R (US)
CLINE TROY L (US)
BRADDY RICK G (US)
International Classes:
G06F11/34; H04L12/24; H04L12/26; H04L29/06; H04L29/08; (IPC1-7): G06F15/173
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