Title:
SYSTEM FOR OBTAINING ASSISTANCE IN OPERATING AN APPARATUS
Document Type and Number:
WIPO Patent Application WO1999030253
Kind Code:
A3
Abstract:
The invention relates to a system for obtaining assistance in operating an apparatus. A television receiver is provided with a microphone and a dedicated operator call button and connected to a communication network. When a user presses the button, a connection is established to a help desk operator, enabling the user and the operator to speak to each other. The operator can make the television receiver show a picture of the control panel of the apparatus for which assistance is requested, and generate control signals for visualizing operations on the control panel. An animated image of the operator is shown on the television receiver, controlled by the sound level of the operator's voice, in order to elucidate the source of the voice speaking to the user.
Inventors:
VRIENS LEONARDA J M
KUIJPERS HENRICUS J C
STEEN MARC G D
KUIJPERS HENRICUS J C
STEEN MARC G D
Application Number:
PCT/IB1998/001936
Publication Date:
August 26, 1999
Filing Date:
December 03, 1998
Export Citation:
Assignee:
KONINKL PHILIPS ELECTRONICS NV (NL)
PHILIPS SVENSKA AB (SE)
PHILIPS SVENSKA AB (SE)
International Classes:
G06F17/30; H04N7/14; H04N7/173; H04N5/44; (IPC1-7): G06F9/44; G06F17/60
Foreign References:
| US5491743A | 1996-02-13 | |||
| US5385475A | 1995-01-31 | |||
| GB2306274A | 1997-04-30 |
Download PDF: