TARGETED DELIVERY OF CONTENT

BACKGROUND OF THE INVENTION

1. Field of the Invention

[0001] The present disclosure relates to delivery of content to a targeted recipient, and more particularly, to a delivery based on knowledge that the targeted recipient is expected to be at a particular location at a particular time.

2. Description of the Related Art

[0002] In mass-market advertising, an advertiser provides an advertisement to a mass audience in a hope that a party to whom the advertiser wishes the advertisement to be delivered, i.e., a target recipient, is a member of the audience. Common examples of mass-market advertising include newspaper ads, billboards, radio ads and television commercials. Mass-market advertising also exists in forms such as personal solicitation (e.g., telemarketing), mass mail, or via the Internet, for example in an email solicitation or a pop-up ad.

[0003] Typically, the target recipient is a person or group of people that the advertiser believes has an interest in a product or service being promoted by the advertisement, and/or to whom the advertiser wishes to introduce the product or service. In mass-market advertising, the advertiser may direct the advertisement to a particular advertising venue, e.g., a particular newspaper, based on a collective demographic profile of an audience of that particular venue. However, even though the target recipient may be a member of the audience, such an advertisement is not customized for any particular member of the audience, and so, also not customized for the target recipient. Thus, in mass-market advertising, the target recipient is nevertheless an anonymous target recipient who happens to share some demographic characteristic with other anonymous target recipients.

[0004] One-to-one advertising is a technique in which an advertiser attempts to specifically deliver a particular advertisement to the target recipient. One-to-one advertising, when properly employed, is beneficial to both of the advertiser and the audience. The advertiser benefits because advertising expenditures are being utilized to inform or persuade an interested audience, and therefore, not being wasted on a non-interested party. The target recipient benefits because it receives information in which it is, or might be, interested. One-to-one advertising also benefits parties that are not being targeted, because such parties are not being bothered by an otherwise unwelcome solicitation, unwelcome item of junk mail, unwelcome item of junk email (spam) or unwanted pop-up ad. In view of these benefits, one-to-one advertising is considered by many advertisers to be more efficient than mass-market advertising, and also considered by the audience as being more agreeable and less invasive than mass-market advertising.

[0005] A successful one-to-one advertising campaign is based, at least in part, on knowing that a particular target recipient exists, and also on matching an appropriate advertisement to that target recipient. As such, an advertiser would ordinarily welcome any insight into the existence of a target recipient, and would also welcome assistance in identifying advertisements in which the target recipient would have an interest.

SUMMARY OF THE INVENTION

[0006] There is provided a computer-implemented method for targeted delivery of content. The method includes (i) receiving first data that indicates (a) an identity of a person, (b) a subject location, and (c) a subject time at which the person is expected to be at the subject location, (ii) querying a database, based on the identity, to obtain second data about the person, (iii) matching content to the second data, and (iv) initiating a delivery of the content to a delivery location at a delivery time based on the subject location and the subject time.

[0007] A technical effect of the method is the use of a database to obtain data about a person, match content to the data, and initiate delivery of the content based on knowledge that the person is expected to be at a particular location, at a particular time.

BRIEF DESCRIPTION OF THE DRAWINGS

[0008] FIG. 1 is a block diagram of a system that provides for delivery of targeted content to a targeted recipient.

[0009] FIG. 2 is a block diagram of another system that provides for delivery of targeted content to a targeted recipient.

DESCRIPTION OF THE INVENTION

[0010] A technique described herein involves a delivery of content to a target recipient. The technique is particularly suitable for content such as an advertisement, however, it also suitable for other types of content such as news, entertainment, e.g., a movie or a game, and more generally, any type of information that may be of interest to the target recipient.

[0011] The technique takes advantage of knowledge that the target recipient intends to be at a particular place at a particular time, a condition also referred to as being captive. Such knowledge can be obtained, for example, from a reservation system directly, or indirectly from another database to which the reservation system is linked and communicates. Additional information about the target recipient is then obtained from a database, and based on the additional information, appropriate content is selected and delivered to the target recipient. The time of delivery is based on the aforementioned knowledge that the target recipient intends to be at a particular place at a particular time to receive and use services, for which the recipient has previously contracted or reserved, or is currently contracting or

reserving. Selecting is a process whereby records that possess similar or identical attributes have been identified, then they are either combined into a new data set, or attributes from one data set are appended to a record of the other data set. Example: A name and an address are provided from an interface to a data company, which the data company processes to match to a record within the data company's database with the same or similar name and address. The data company could append one or more data attributes (such as gender or income level) and return the appended records to the interface. In another instance, the names and addresses are provided to a data company, which the data company processes to identify records that possess additional attributes. The data company could group identified records by one or more specific attributes and create a new data set, such as ages.

[0012] FIG. 1 is a block diagram of a targeted content delivery system (TCDS), i.e., system 100, that provides for delivery of targeted content to a targeted recipient. System 100 includes a reservation system 105, a processor 110, a database 135, a database 140, and a delivery coordinator 145.

[0013] Reservation system 105 contains data that indicates (a) an identity of a person, i.e., the target recipient, (b) a subject location, and (c) a subject time at which the person is expected to be at the subject location. Reservation system 105 can be any system that provides this data, for example, an appointment system at a dentist's office that indicates that John Doe intends to be at the dentist's office for a root canal on December 1, 2005, at 10:00 AM. For purpose of an example being described below, assume that reservation system 105 is an airline reservation system.

[0014] Preferably, the identity of the person is indicated by combination of (i) a name of the person and (ii) an attribute associated with the person, such as a mailing address, a telephone number, an account number, an email address, or a password. The data may also indicate a purpose of the person being at the subject location at the subject time, e.g., business or pleasure.

[0015] Database 135 contains additional information about the person. Such information could indicate, for example, the person's age, languages spoken by the person, the person's medical conditions, types of music preferred by the person, organizations of which the person is a member, and hotels at which the person has stayed in the past three years.

[0016] Database 140 is a database of content. As mentioned above, in general, the content can be any type of information that maybe of interest to a target recipient, but for purpose of example, assume that database 140 includes information regarding musical performances at venues throughout various cities, information about various businesses in the cities, and sound recordings.

[0017] Delivery coordinator 145 coordinates delivery of content to the target recipient. Delivery can be in the form of electronic delivery, delivery via courier, or having a party present the content at the delivery location. Thus, the content, when delivered, may be in either an electronic format, e.g., a transmission delivered via the Internet, or a physical format, e.g., a brochure.

[0018] Processor 110 is a computer processor. As such, it may be implemented on a general-purpose microcomputer, such as one of the members of the Sun™ Microsystems family of computer systems, or one of the members of the IBM™ Personal Computer family. Processor 110 includes an associated memory 112 for storing data and instructions for controlling the operation of processor 110, and more particularly, contains program modules 115, 120, 125 and 130. The term "module" is used herein to denote a functional operation that may be embodied either as a stand-alone component or as an integrated configuration of a plurality of sub-ordinate components.

[0019] Program module 115 contains instructions for controlling processor 115 to receive data from reservation system 105 that indicates (a) an identity of a person, (b) a subject location, and (c) a subject time at which the person is expected to be at the subject location. For example, assume that processor 110 receives data that indicates that, John Doe intends to be on FLT 1000, seat 101, to Hartford, CT,

which leaves on Friday, December 2, 2005, at 3:00 PM, and that Mr. Doe is traveling for pleasure.

[0020] Program module 120 contains program instructions for controlling processor 110 to query database 135, based on the identity of the person, to obtain additional data about the person. For example, based on the identity data of John Doe, processor 110 obtains information from database 135 that indicates that John Doe is age 67, speaks English and French, has a prosthetic leg, enjoys jazz and classical music, is a member of a Classical Guitar Society, and in the past three years has stayed at five hotels having casinos, and all of the hotels are rated as having three or more stars.

[0021] Program module 125 contains program instructions for controlling processor 110 to match content from database 140 to the additional data obtained from database 135. Matching is a process that automatically compares attributes from records within one or more databases to identify attributes that are similar or identical. An example is a keyboard search on 'brown' that identifies records that possess that attribute as a data field, hi a case where the data from reservation system 105 indicates the purpose of the person being at the subject location at the subject time, the match can also be based on the purpose. So, for example, processor 110 matches the additional information about John Doe to a list of three venues in Hartford, CT, at which there will be performances of live jazz or classical music on Saturday, December 3, 2005. Two of the venues are upscale restaurants that are also handicapped accessible, and the third venue offers a senior citizens discount, but is not handicapped accessible. Processor 110 may also make additional matches, thus yielding a plurality of content items, based on the additional data from database 135. hi this regard, assume that processor 110 also matches the additional information to a list of French audio recordings, and a list of interactive gambling sites.

[0022] Program module 130 contains program instructions for controlling processor 110 to initiate a delivery of the content to a delivery location at a delivery time based on the subject location and the subject time that processor 110 received

from reservation system 105. For example, assume that FLT 1000, seat 101 has associated therewith an electronic user interface, such as an interactive video display. Processor 110 instructs delivery coordinator 145 to transmit the list of venues, the list of French audio recordings, and the list of interactive gambling sites to the electronic user interface at FLT 1000, seat 101, on Saturday, December 3, 2005, at 3:30 PM. Furthermore, through interaction with the user interface, Joe Doe is given an opportunity to reserve a seat at the performances, listen to the French audio recordings, and gamble at the interactive gambling site. In an alternative arrangement, processor 110 instructs delivery coordinator 145 to schedule a delivery of a package of content to FLT 1000, seat 101, on Saturday, December 3, 2005, by a party such as a flight attendant. In either case, system 100 facilitates a one-to-one delivery of content customized for John Doe.

[0023] Note that the delivery time and delivery location of the content by delivery coordinator 145 need not be the same as the subject time and the subject location that processor 110 received from reservation system 105. The delivery can occur either before or after the subject time, and at a location other than the subject location, hi one alternative, processor 110 instructs delivery coordinator 145 to send a package of content to John Doe at his home address, via courier, so that the package will arrive on or about November 25, 2005, i.e., about one week before the flight. The content in the packages not only provides the list of venues for the performances, but also includes information about restaurants near the venues, and about car services in Hartford. In another alternative, processor 110 instructs delivery coordinator 145 to send an email to John Doe on or about December 9, 2005, i.e., about one-week after the flight, seeking his feedback as to whether he attended any of the musical performances.

[0024] An act of a person providing data that identifies the person is referred to herein as a self-declaration. Thus, when John Doe himself provides data that indicates his identity, (b) a subject location, and (c) a subject time at which he is expected to be at the subject location, he is making a self-declaration. Mr. Doe is also making a self-declaration when he arrives at the subject place at the subject time, and identifies himself.

[0025] Assume that John Doe is presently at a terminal (not shown). Such a terminal might be at an airport or on an aircraft. There are at least two instances in which self-declaration may occur. The first is if a known (TCDS-aware) passenger sits in the wrong seat. The second is if a person is unknown to the TCDS. In either instance, the system will ask for information from the passenger. This is self- declaration. Thus, John Doe himself provides the data that indicates his identity, (b) a subject location, and (c) a subject time at which he is expected to be at the subject location.

[0026] Furthermore, the subject location is not necessarily a stationary location, that is, the location may vary with time. This is particularly evident in the case of the subject location being a seat on an aircraft. Although the seat is stationary with respect to the aircraft, the location of the aircraft, and so the location of the seat, are varying with time.

[0027] While program modules 115, 120, 125 and 130 are indicated as already being loaded into memory 112, they may be configured on a storage media 150 for subsequent loading into memory 112. Storage media 150 can be any conventional storage media such as a magnetic tape, an optical storage media, a compact disk, or a floppy disk. Alternatively, storage media 150 can be a random access memory, or other type of electronic storage, located on a remote storage system.

[0028] Moreover, although program modules 115, 120, 125 and 130, are described herein as being installed in memory 112, and therefore being implemented in software, they could be implemented in any of hardware, firmware, software, or a combination thereof.

[0029] FIG. 2 is a block diagram of another TCDS, i.e., system 200, that provides for delivery of targeted content to a targeted recipient. System 200 includes databases 205, 210, 215, 220, 225, 235, 240, 245, 250, 255, 260, and 265, apre- event delivery process 270, a delivery venue process 275, a post-event delivery process 280, and a delivery device process 285. Each of databases 205, 210, 215, 220, 225, 235, 240, 245, 250, 255, 260, and 265 includes an associated processor

(not shown) for operating its respective database, and performs conventional database operations such as (i) interfacing with other devices, and (ii) storing, merging, searching and retrieving data. System administrators provide routine interface and maintenance to all databases, for example, reprogramming for inputs and outputs, human interactions for analyses of operations, system security, individual permissions and authorizations, integrating features for growth, integrating new functions, and integrating software and hardware upgrades.

[0030] In FIG. 2, lines between components represent a flow of data. The data flow includes a feedback loop 290, designated with a dashed line. Feedback loop 290 flows from processes 270, 275, 280 and 290, to databases 235 and 265.

[0031] System 200 receives content from one or more content providers 230A - 230N. Examples of content provider 230A - 230N include, media companies, and ad agencies. Examples of content include digital media, hardcopy media, games, gambling, pay to view media, how-to media, books on tape, movies, and music.

[0032] Database 205 is a market graphics database, e.g., demographic, geographic, psychographic, physiographic, firmographic and genographic data. Database 205 receives data from database 235, and from databases 210, 220, i.e., data from database 200. Database 205 performs operations, as shown, but not limited to those, as set forth in TABLE 1, and provides (a) demographic outputs as set forth in TABLE 2, (b) geographic outputs as set forth in TABLE 3, (c) psychographic outputs as set forth in TABLE 4, (d) physiographic outputs as set forth in TABLE 5, (e) firmographic outputs as set forth in TABLE 6, and (f) genographic outputs as set forth in TABLE 7. Business Rules, as first shown in TABLE 1, are an instruction or set of instructions that codify an action(s) to take with data to accomplish specific objectives. Example: an advertiser/content owner sets a business rule such that the TCDS identifies male passengers on a specific flight and sends them specific advertising or content. Segmenting is the act dividing a large group of people, such as passengers, into smaller groups of people with identical or similar demographic, and/or psychographic, and/or geographic, and/or physiographic, and/or firmographic and/or genographic characteristics. Data

cleansing and quality improvements are processes of identifying elements in a database that are inaccurate or out of date, and finding sources or conducting actions to obtain correct data to replace the incorrect data or out of date data. This cleansing process improves the overall database quality. Modeling is the process of identifying a specific act of a person or persons and then using profile data to identify a similar set of persons who have not yet demonstrated or performed that specific act. Clustering is the process of grouping persons or objects based on identified affinity of those persons or objects. Further, a cluster that has a greater affinity to another cluster may be graphically or visually portrayed nearer that cluster, than to one it has less affinity with. Classification is the process of codifying a person or persons once any or all of the processes of selecting, matching, segmenting, modeling and clustering have been completed, to enable the TCDS to identify a person or persons as an appropriate recipient of specific content consisting of programming or advertising. Data matching and updating is ostensibly the same as data cleansing and quality improvements, except that new data elements, which were not previously part of the record, may be added. Data merging is the process, after matching has occurred, of adding unique data from one database record to the similar record from another database.

[0033] TABLE 1: Database 205 Operations

Generates reports (market graphics)

Loads and uses business rules

Data acquisition and storage

Data cleansing and quality improvements

Data manipulation: modeling, clustering, classification, segmentation

Data matching and updating

Data merging

Feedback mechanism applications

Applies limits and regulatory requirements (e.g., "Do Not Call" list)

Order construction and output for orders via various forms and media

Accounting

Logging (logging is creating a date/time stamp record of all transactions with a database)

Manages queries and responses

Records, tracks and updates inventory of all data elements

Internal systems operations: scheduling, capacity, timing, memory, allocations

Performs security functions, and permissions

[0034] TABLE 2: Database 205 Demographic Outputs

[0035] TABLE 3: Database 205 Geographic Outputs

Address

Own/Rent/Apt #

Latitude and longitude

Block #

Nationality

Region

Geographic-segmentations

County (e.g., standard metropolitan statistical area (SMSA))

Metropolitan area

Phone number and area code

Timezone

Carrier route number (e.g., post office sorting)

Delivery barcode for US Postal Service

Contact application types (e.g., phone, mail)

[0036] TABLE 4: Database 205 Psychographic Outputs

Leisure activities

Home value

Estimated income

Survey data

Car registration

Preferences

Lifestyle

Shopping patterns

Affiliations/clubs

Entertainment

Travel

Mobility

Pet Ownership (y/n, cat, dog)

Residence type

Location type

Number of units

Credit card type(s)

Number of trade lines

Mail order buyer's code

Mail responsiveness

Donor/Contributions

Household with: cats, dogs, veterans, high-tech individuals, and interest in investing

Estimated home value

Home sales price

Home built year

Female occupation

Male occupation

Vehicle group

Vehicle count number of vehicles purchased in model year/s

Recreation vehicle owner

Truck owner

Motorcycle owner

Active consumer indicator

Vehicle year and model

Head of household indicator

Purchasing power indicator

Mail order history, last purchase

Household with Internet

Net worth ranking

Potential investor

Number of credit cards

Heavy Internet user

[0037] TABLE 5: Database 205 Physiographic Outputs

Biometric Characteristics

Height

Weight

Hair color

Health

Donor type

[0038] TABLE 6: Database 205 Firmographic Outputs

Company name

Address

Standard Industry Classification/North American Standard Industry Classification (SIC/NAICS) Codes

Position/Title

Tenure

Corporate profile

Contact information

[0039] TABLE 7: Database 205 Genographic Outputs

Gene type

Characteristics

Defects

Classes

Relationships

[0040] The genographic outputs listed in TABLE 7 are segmentations resulting from genome research. It facilitates marketing products and services to a gene segmented society, just as is done for age segmentations. For example, system 200 may provide articles on food and lifestyles that tend to prevent or mitigate cancer to people that carry a specific gene or set of genes that make those people highly likely to contract cancer in their lifetime.

[0041] Database 210 is a customer database, e.g., loyalty and frequent customer data. Database 210 receives data from databases 205, 215 and 220, i.e., data from database 200. Additionally, from external sources and interfaces, database 210 receives customer application profile inputs, inferred and explicit customer profile data, and purchase data to initiate points and awards. Database 210 performs operations as set forth in TABLE 8, and provides outputs as set forth in TABLE 9.

[0042] TABLE 8: Database 210 Operations

Generates reports

Loads and uses business rules

Data acquisition and storage

Data cleansing and quality improvements

Data manipulation: modeling, clustering, classification, segmentation

Data matching and updating

Data merging

Feedback mechanisms applications

Applies limits and regulatory requirements (e.g., "Do Not Call" list)

Order construction and output for orders via various forms and media

Accounting

Logging

Manages queries and responses

Records, tracks and updates inventory

Internal systems operations: e.g., scheduling, capacity, timing, memory, allocations

Performs security functions, and permissions

Tracking purchasing histories of system audience, as well as affiliate's data

Redemption activities

Assigns rewards

[0043] TABLE 9: Database 210 Outputs

HTML/TEXT desires

Info verification (e.g., real street in town)

Travel history data

Miles available

Miles used

Awards

Awards used

[0044] Database 215 is an external reservation system database, e.g., global distribution systems (GDS) and Internet. GDS includes Sabre®, Galileo®, Amadeus® and Worldspan®. "Sabre" is a registered trademark of Sabre, Inc., "Galileo" is a registered trademark of Galileo International, Amadeus" is a registered trademark of Amadeus Development S.A., and "Worldspan" is a registered trademark of Worldspan, L.P. Database 215 receives data from databases 210, 220 and 225 i.e., data from database 200. Additionally, from external sources and interfaces, database 215 receives user reservation and appointment data, reservation agent data, and data relating to contract terms with airlines. Database 215 performs operations as set forth in TABLE 10, and outputs passenger name record (PNR) data.

[0045] TABLE 10: Database 215 Operations

Name, address, contact telephone numbers, email

Flight number

Seat number

Times & dates (intended reservation)

Travel itinerary details

To/From current locations

Class of service

Specific attributes of venue that can be personalized (e.g., wheelchair, Kosher meal)

Internal and affiliate schedules of resources

Other Names on PNR

Frequent flyer or loyalty program information

Inventory and availability

Types of ticket (e.g., 1-way, round-trip, open-jaw)

Intermodal information

Transit locations

Transfer delays and durations

Seat information

Manages power supply

Payment Information

Billing Address

Non-Air components of itinerary

Ticket number

General Remarks

Date of ticket issuance

Received from information

[0046] Database 220 represents other company and provider system databases. Database 220 receives data from databases 210 and 215, i.e., data from database 200. Database 220 performs operations as set forth in TABLE 11, and provides outputs as set forth in TABLE 12.

[0047] TABLE 11: Database 220 Operations

Generates reports

Loads and uses business rules

Data acquisition and storage

Data cleansing and quality improvements

Data manipulation: modeling, clustering, classification, segmentation

Data matching and updating

Data merging

Feedback mechanisms applications

Applies limits and regulatory requirements (e.g., "Do Not Call" list)

Order construction and output for orders via various forms and media

Accounting

Logging

Manages queries and responses

Records, tracks and updates inventory

Internal systems operations: e.g., scheduling, capacity, timing, memory, allocations

Performs security functions, and permissions

Tracking purchasing histories of system audience, as well as affiliate's data

Redemption activities

Assigns rewards

Scheduling

Capacity and planning

Yield management

[0048] TABLE 12: Database 220 Outputs

Customer Profile databases

Partner Loyalty information/program data

Associate company activity (e.g., car, hotel)

An example of internal for an airline(e.g., capacity planning, baggage claim)

Internal and affiliate schedules and resource planning

Any other output from any other System 200 database, plus any data from an airline's other databases or from a content provider, which may indirectly enter System 200 's databases.

[0049] Database 225 is a database of merged reservation data. Database 225 receives data from databases 215 and 235, i.e., data from database 200. Database 225 performs operations as set forth in TABLE 13, and provides outputs as set forth in TABLE 14.

[0050] TABLE 13: Database 225 Operations

Name, address, contact telephone numbers, email

Flight number

Seat number

Times & dates (intended reservation)

Travel itinerary details

To/From current locations

Other names on PNR

Frequent flyer or loyalty program information

Inventory and availability

Intermodal information

Transit locations

Transfer delays and durations

Seat information

Manages power supply

Payment information

Billing address

Non-air components of itinerary: e.g., accommodations; car rental; rail reservations; tours; cruises; other modal information

Travel agency

Travel agent name and identification data

Codeshare PNR information

Split/divided PNR information

Ticket number

Ticketing field information: e.g., class of service; codes; prices

General remarks

Date of ticket issuance

No show history

Bag tag history

Other Services Information (OSI)

Special Services Information/Special Services Request (SSI/SSR)

Received from information

Historical changes to PNR

Advance Passenger Information System (APIS) information: e.g., complete name; date of birth; citizenship; sex; passport number; country of issuance; alien registration; USA address while in US

Automatic Ticket Fare Quote (ATFQ) fields

Flags for delays(flight delays, flight departure changes, flight cancellations) may be in reservations databases, as well as information for: transfer delays, transfer locations

[0051] TABLE 14: Database 225 Outputs

Name, address, contact telephone numbers, email

Flight number

Seat number

Times & dates (intended reservation)

Travel itinerary details

To/From current locations

Other names on PNR

Frequent flyer or loyalty program information

Inventory and availability

Intermodal information

Transit locations

Transfer delays and durations

Seat information

Payment information

Billing address

Non-air components of itinerary: e.g., accommodations; car rental; rail reservations; tours; cruises; other modal information

Travel agency

Travel agent name and identification data

Codeshare PNR information

Split/divided PNR information

Ticket number

Ticketing field information: e.g., class of service; codes; prices

General remarks

Date of ticket issuance

No show history

Bag tag history

Other Services Information (OSI)

Special Services Information/Special Services Request (SSI/SSR)

Received from information

Historical changes to PNR

Advance Passenger Information System (APIS) information: e.g., complete name; date of birth; citizenship; sex; passport number; country of issuance; alien registration; USA address while in US

Automatic Ticket Fare Quote (ATFQ) fields

Flags for delays(flight delays, flight departure changes, flight cancellations) may be in reservations databases, as well as information for: transfer delays, transfer locations

[0052] Database 235, is a database of merge/match analysis data. Database 235 (a) receives data from databases 205, 225, 240, 245, 250, 255 and 260, and (b) via feedback loop 290, receives data from processes 270, 275, 280 and 285, i.e., data from database 200. For example, database 235 receives content attributes from database 250, reservation attributes from database 225, customer business rules, programming rules and content attributes from database 240, document

management system attributes from database 260 and advanced targeting data from database 245. Content attributes are descriptors about, for example, a type (e.g., audio, video, pictures), format (e.g., MPEG, MPEG-2, MPEG-4, JPEG, .wav, XML, HTML), duration (if applicable), ownership, pricing, business rules, digital rights management. Reservation attributes are outputs of database 215 and database 225. Programming rules are specific business rules providing instructions about how to utilize content. Programming rules are a subset of business rules. Document Management System attributes contain metadata about content, primarily focused on where the content is, when it is allowed to be used, by whom, how often, including revisions, archive instructions, destruction instructions, and it tracks and directs communications about its contents to control the overall process. Database 235 performs operations as set forth in TABLE 15, and provides outputs as set forth in TABLE 16.

[0053] Database 235's inputs consist of the following: Content attributes from database 250; reservation attributes from database 235; Customer Business Rules, Programming Rules and content attributes from database 240; Document Management System attributes from database 260; advanced targeting data from reservographics database 245; quality response data, survey data, and other feedback from Feedback Loop 290; regulatory and policy limits and restrictions from database 240;

[0054] TABLE 15: Database 235 Operations

May mask reservation data due to regulatory or policy requirements , that is when system 200 sends data from one database to another, its original source may not be revealed, and may be masked.

Calculating content vs. audience matrix (an array)

Determining resource/venue delivery methods, types and allocations (e.g., seatback server, handheld, overhead)

Matching content attributes to customer profiles

Merging like customer profiles for content delivery as a result of clustering and classifying

Quantifying audience and identifying flights on which audience will be captive

Collating survey responses, analyzing, and reporting quality indicators for system 200, as well as with the other uses

Maintains master list of schedules, display devices inventory (e.g., In-Flight Entertainment (IFE) equipment types, locations, capabilities), content, rules, audience, groupings, categories, clusters, and with the other segmentations

Creates updates for reservographics database (i.e., database 245)

Maintains prices schedules and performs analysis and optimization algorithms/routines

Processes and applies feedback and survey data for quality improvements

Processes and applies accounting flags for content delivery productivity improvements

Manages systems operation and administration

Interfaces with other operating systems or components external to this entire system

Data cleansing and reconciliation

[0055] An example of the audience matrix mentioned in TABLE 15 is a table comprising specific groups of pre-coded consumers that cross-match to specific content offerings. TABLE 15A is an exemplary audience matrix.

[0056] TABLE 15 A: Audience Matrix

[0057] TABLE 16: Database 235 Outputs

Content matched to audience matrix (who, what, where, when, how, why), to databases 255 and 260

Specific delivery device location/address of audience, to databases 255 and 260

Content rules to database 255, either directly or indirectly

Data to database 245

Queries and perfecting data to database 205

Queries and confirmations

Interface devices and reports to system administrator

Optimization data and commands

[0058] Database 240 is a database of customer business rules, programming rules and content attributes. Generally, database 240 is concerned with what system 200 does for an ad/content owner, and is also concerned with internal marketing needs. Database 240 receives data from database 235 or entered directly by system administrators. Database 240 performs operations as set forth in TABLE 17, and provides outputs as set forth in TABLE 18.

[0059] TABLE 17: Database 240 Operations

Loads and uses business rules

Data acquisition and storage

Data cleansing and quality improvements

Data matching and updating

Data merging

Feedback mechanisms

Applies limits and regulatory requirements

Order construction and output

Pricing

Accounting

Logging

Assigns content demand requirements

[0060] TABLE 18: Database 240 Outputs

Content delivery requirements:

Frequency

Targeted audience

Cost/Price

Method

Duration and periodicity

Distribution

Limits

Regulatory requirements

[0061] Database 245 is a reservographics database. Generally, database 245 receives data from all of the other databases, and analyzes and stores the data over time to determine whether there is an opportunity to improve performance of system 200. Database 245 is a repository for all scheduled transactions data that are outputs of database 235 to the entire system 200, as well as all actual transactions from feedback loop 290. Database 245 performs operations as set forth in TABLE 19, and provides outputs as set forth in TABLE 20.

[0062] TABLE 19: Database 245 Operations

Compares data from other databases to data from feedback loop 290 to improve targeting

Provides data for analysis and execution of new business opportunities

Provides redundancy capability

Creates matrices and arrays of system data

[0063] TABLE 20: Database 245 Outputs

Refined and improved targeting criteria

Summary compilations and matrices of data and reports, i.e. system administration data extracts

Reports of data

[0064] Database 250 is a content database. Database 250 receives data, i.e., content (programming and advertising), from content providers 230A - 230N, aggregates the content, and transmits or transfers the aggregated content and content attributes to databases 235, 240, 255, 260. The transmission or transfer can be performed on a scheduled basis. In addition, database 250 prepares content attributes that include time, media, metadata, memory, bandwidth, royalties, payment data, owner data, and pricing data.

[0065] Database 255 is a content management system database. Database 255 receives data from databases 250 and 260, and also from process 270, 275 and 280 In addition, from database 250 and 260, database 255 receives content aggregation and distribution, timing and scheduling, updates to metadata tags, lock and unlock flags, revision controls, security controls, archive and retrieval commands, and storage commands and instructions. Database 255 performs operations as set forth in TABLE 21, and provides outputs as set forth in TABLE 22.

[0066] TABLE 21: Database 255 Operations

Sequences content for output, directs output to venue based on throughput, time, and channel requirements

Stores digital content

Stores metadata tags for all content, including physical content

Generates reports

Indexes everything within databases 255 and 260

Performs fast searches

Disaggregates content, bursting into storage

Reaggregates content

Loads and uses business rules

Acquires data and stores

Cleanses data and quality improvement

Matching and updating Merging

Feedback mechanisms

Applies limits and regulatory requirements

Order construction and output, via various forms and media

Logging

Generates reports about the content within database 255, about what content was sent to various locations, what advertisements are scheduled and sent, and other reports

[0067] TABLE 22: Database 255 Outputs

[0068] Database 260 is a document management system database. Database 260 may be a standalone system, a subset, or an integral part of database 255. Database 260 receives data from databases 235, 250, 255, 265, 270, 275, 280, i.e., data from database 200. Database 260 performs operations as set forth in TABLE 23, and provides outputs as set forth in TABLE 24.

[0069] TABLE 23: Database 260 Operations

Sequences content for output, directs output to venue based on throughput, time, and channel requirements

Stores digital content

Stores metadata tags for all content, including physical content

Generates reports of content movement, usage and revisions

Indexes everything in databases 255 and 260

Performs fast searches

Disaggregates content, bursting into storage

Reaggregates content

Loads and uses business rules

Acquires data and stores

Cleanses data and quality improvement

Matching and updating

Merging

Feedback mechanisms

Applies limits and regulatory requirements

Order construction and output, via various forms and media

Logging

Manages user lists, roles, functions and permissions

Accounting flags for orders and fulfillment

Revision tracking and controls

Grants approvals

Has text and graphical user interfaces

Locates content

Attaches, updates, and uses metadata

Tracks content workflow

Performs security functions

Opens/closes content files

Stores, locks, and unlocks previous versions of content

Performs delete functions

Directs archive and retrieval

[0070] TABLE 24: Database 260 Outputs

Content aggregation and distribution

Timing and scheduling

Updates to metadata tags

Lock and unlock flags

Revision controls

Security controls

Archive and retrieval commands

Storage commands and instructions

Content attributes including all digital rights management (DRM) data

Reservation attributes

Customer business rules, and programming rules, and content attributes

Document management system attributes

Advanced targeting data

Reprogramming and inputs and updates

Quality response data, survey data

System administration data

Human interactions w/optimization routines

Regulatory and policy limits and restrictions

System security protocols and permissions

Integrates additional scaling features, functions and factors

[0071] Database 265 is an accounting system database. Database 265 receives data from all other databases, and also receives data via feed back loop 290, i.e., data from database 200. Database 265 performs operations as set forth in TABLE 25, and provides outputs as set forth in TABLE 26.

[0072] TABLE 25: Database 265 Operations

Loads and uses business rules

Data acquisition and storage

Data cleansing and quality improvements

Data matching and updating Data merging

Feedback mechanisms

Applies limits and regulatory requirements

Pricing

Accounting (Financial Accounting Standards Board (FASB) and Generally Accepted Accounting Practices (GAAP))

Logging

Tracking purchasing histories of own system and affiliates

Redemption activities

Assigns rewards

Manages internal scheduling, capacity, yields

Allocates funds for accounts receivable and accounts payable

Generates reports

Contract management and reconciliation

[0073] TABLE 26: Database 265 Outputs

Reports of all system costs, all system pricing, all usage at all locations and all financial statements

Content Usage Flags

[0074] From database 225, database 235 receives data that indicates (a) an identity of a person, (b) a subject location, and (c) a subject time at which the person is expected to be at the subject location. Thereafter, databases 235 (i) queries database 205 to obtain additional data about the person, (ii) matches content from databases 240 and 250 to the additional data, and initiates delivery of the content to process 270, 275 and 280, the delivery locations, at a delivery time based on the subject location and the subject time.

[0075] Database 255 and/or processes 270, 275 and 280 manage timing of delivery, i.e., the delivery time, of the content, with respect to the aforementioned subject time, i.e., the time at which the person is expected to be at the subject location. Pre-event delivery process 270 operates to deliver the content before the subject time, delivery venue process 275 operates to deliver the content at the subject time, and post event delivery process 280 operates to deliver the content after the subject time.

[0076] Processes 270, 275 and 280 each receive data from database 255, and also have inputs as set forth in TABLE 27, perform operations as set forth in TABLE 28, and provide outputs as set forth in TABLE 29. These processes are described in further detail below.

[0077] TABLE 27: Inputs to Processes 270, 275 and 280

Self-declaration by audience

Content, electronic or physical

Directions to use content

Accounting flags

Metadata instructions

Requests from audience

Internet data packets

Business rules, either directly or indirectly, to include embedding with metadata

Delivery devices addresses and configurations

Usage (feedback)

Error notices

Credit card or other financial payment data

Process operator interface inputs (external direct mail fulfillment company, or the passenger)

Instructions/Interrupts (e.g., flight crew interrupts)

Offers and collates quality surveys and indicators and audience profiles derived DURING captivity

Electronic forms generation, display, completion, and final delivery to source (e.g., customs forms, health history, loyalty sign up)

Indicators of identification of audience members (e.g., smart cards, biometric data, passwords)

[0078] TABLE 28: Processes 270, 275 and 280 Operations

Accepts targeted content

Electronic or physical (e.g., magazines, coupon) distribution systems

Allocates or passes through targeted content

Logging

Storing

Aggregating/Disaggregating content for one or more audience devices/members

Acknowledges and reports usage data

Sequencing by following directions and commands from databases 255 and 260 and/or process operator and/or passenger inputs

Sets accounting flags

Reads and executes metadata instructions

Senses and reports errors and faults

Processes requests from audience

Can incorporate a connected, or temporarily disconnected subordinate Document Management System/Content Management System, DMS/CMS

Can be an Internet server, file server

Can be a data loader and verifier

Can function as a router

Can accept and execute business rules

Matches metadata directions against delivery device addresses and availability

Merges Internet streams with all targeted content

Generates feedback data

Applies limits and regulatory requirements (e.g., if plane goes below 10k feet, interrupts operations, stops content)

Matches audience instructions against content

Creates internal request tickets from audience

If required, can undertake system operations (e.g., scheduling, capacity, memory allocations)

Performs security functions

Performs ongoing monitoring and fault identification

[0079] TABLE 29: Processes 270, 275 and 280 Outputs

Accepts targeted content

Electronic or physical (e.g., magazines, coupon) distribution systems

Allocates or passes through targeted content

Logging

Storing

Aggregating/Disaggregating content for one or more audience devices/members

Acknowledges and reports usage data

Sequencing by following directions and commands

Sets accounting flags

Reads and executes metadata instructions

Senses and reports errors and faults

Processes requests from audience

Can incorporate a DMS/CMS

Can be an Internet server, file server

Can be a data loader and verifier

Can function as a router

Can accept and execute business rules

Matches metadata directions against delivery device addresses and availability

Merges Internet streams with all targeted content

Generates feedback data

Applies limits and regulatory requirements (e.g., if plane goes below 10k feet, interrupts operations, stops content)

Matches audience instructions against content

Creates internal request tickets from audience

If required, can undertake system operations (e.g., scheduling, capacity, memory allocations)

Performs security functions

Performs ongoing monitoring and fault identification

Operator instructions (e.g., flight attendant commands; seat belt video demo, safety procedures for exit seats)

System Administrator Monitoring screen or device

[0080] As mentioned above, pre-event delivery process 270 operates to deliver the content before the subject time. For example, if a person is expected to be on FLT 1000, seat 101 on Friday, December 2, 2005, at 3:00 PM, pre-event delivery process 270 will manage the delivery of content to the person prior to the flight. As such, in addition to the operations set forth in TABLE 28, pre-event delivery process 270 can deliver the content to a nodal or specific electronic or physical address, or terminal indicator (e.g., a telephone number. In addition to the outputs set forth in TABLE 29, pre-event delivery process 270 provides contact via an electronic or physical media channel, such as mail, email, messenger, telephone, wireless or land based, television, and radio.

[0081] As mentioned above, delivery venue process 275 operates to deliver the content at the subject time. For example, if a person is expected to be on FLT 1000, seat 101 on Friday, December 2, 2005, at 3:00 PM, delivery venue process 275 will manage the delivery of the content to the person during the flight.

[0082] As mentioned above, post event delivery process 280 operates to deliver the content after the subject time. For example, if a person is expected to be on FLT 1000, seat 101 on Friday, December 2, 2005, at 3:00 PM, post event delivery process 280 will manage the delivery of content to the person after the flight. In addition to the operations set forth in TABLE 28, post event delivery process 280

can (a) deliver the content to a nodal or specific electronic or physical address, or terminal indicator (e.g., a telephone number), and (b) provide quality indictor responses and interface. In addition to the outputs set forth in TABLE 29, post event delivery process 280 provides (a) contact via an electronic or physical media channel, such as mail, email, messenger, telephone, wireless or land based, television, and radio, (b) quality data, (c) profile data, (d) survey data, and (e) offer acceptance data (feedback from the offeror regarding acceptance by the offeree).

[0083] Each of processes 270, 275 and 280 provide feedback data on feedback loop 290. The feedback includes data about a person's use of content, and so, system 200 can determine the user's level of interest in the content, and also identify trends in user interest for a large population of users. As such, system 200 can enhance or improve content. For example, assume that system 200 gives users an opportunity to view movies, and that most users opt to view action movies. Accordingly, for most users, system 200 would be prone to offer an opportunity to view an action movie. However, further assume that Joe Doe has several times been a user of system 200, and on none of those times has he opted to view an action movie, but instead, selected a nature documentary in French. Accordingly, for John Doe, system 200 would be less prone to offer an action movie, and more prone to offer a nature documentary in French. Feedback regarding usage is an iterative and never-ending process that continues to improve the quality of specific offerings to specific persons.

[0084] Delivery device process 285 manages delivery of content to a specific or general audience. The delivery may occur at a time and place that the audience is captive. Delivery device process 285 receives data from delivery venue process 275. hi addition, delivery device process 285 receives user interface selections, electronic or physical selections, profile schema, credit card and other financial data, and inputs from external devices transmitting commands and data (e.g., cell phone, game pad). Delivery device process 285 performs operations as set forth in TABLE 30, and provides outputs as set forth in TABLE 31.

[0085] TABLE 30: Delivery Device Process 285 Operations

Self-declaration data: by touchscreen; credit card, or frequent flyer/loyalty program card swipes or readers; or other form of identification

User selections

Execution or storage of selections

User interactions

Process payment information

Manages entire user interface, paper and/or electronic

Accepts and executes interrupts (e.g., pilot, flight crew)

Directs outputs (e.g.,: onboard printer, screen, or other attached device)

Accepts and manages additional user input devices (e.g., Bluetooth®, cell phone) ("Bluetooth" is a registered trademark of Bluetooth SIG, Inc.)

Manages subroutines and algorithms, if required (e.g., shared gaming)

Logging

Attaching metadata

Reacts to all metadata instructions concerning content

Collates and prepares all data for output

Tracks and reports use of content

Manages airline announcements of all types

[0086] TABLE 31: Delivery Device Process 285 Outputs

New or updated profile data

User selections and history of selections

Usage: e.g., content, time, prices

Interactivity messages, commands to other locations/addresses in venue and other devices (e.g., walk around aircraft and play game on cell phone)

Interrupts required user interface changes (e.g., freeze screen, blank out, show "please standby"), so an airline can deliver announcements of all types

[0087] Delivery device process 285 also delivers the content to a delivery location. FIG. 2 shows three such delivery locations, namely delivery locations 296, 296A and 296B. Each of delivery locations 296, 296 A and 296B can be any suitable venue such as a theater, or an office, or a people-transport vehicle such as an automobile, a bus, a train, an aircraft, a ship or a boat.

[0088] Delivery locations 296A and 296B each include a display device with an electronic address, e.g., a computer terminal, namely display devices 297A and 297B, respectively, that receives an Internet stream 298A and 298B, respectively, from the Internet 299. More specifically, Internet stream 298 A is routed through a portal 292A to display device 297A at delivery location 296A, and Internet stream 298B is routed through a portal 292B to display device 297B at delivery location 296B. Portal 292A includes control software 294A, and portal 292B includes control software 294B.

[0089] Display device 292B and control software 294B operate similarly to display device 292A and control software 294A, respectively. Below, operations of display device 292A and control software 294A are described with an understanding that display device 292B and control software 294B perform similar operations.

[0090] Display device 297 A can be provided by either (a) an operator of delivery location 296A, e.g., an airline provides a display for an airline passenger, or (b) a user of display device 297A, e.g., the passenger provides a laptop computer. The user of display device 297A may self-declare his or her display device address via a TCP/IP address, or other electronic standard, via a logon. For example the passenger, previously unknown to an Internet provider, connects an electronic device to Internet 299 at a seat on an airplane. By logging on, the passenger self- declares his/her identity via an electronic address, such as a TCP/IP address.

[0091] Portal 292A is capable of modifying content flows on Internet stream 298 A on the fly, to include changing or eliminating content or substituting content that is personalized for the user. More specifically, control software 294A

disintermediates a regular flow of information packets from Internet stream 298 A, and changes or substitutes some or all of the regular flow to provide content from system 200 that is personalized for the user. In a case where there is a cost for the user to access the Internet 299, portal control software 294A may reduce the cost by subsidizing Internet viewing time through fees paid by content owners or distributors.

[0092] Although portals 292A and 292B operate similarly to one another, they are independent from one another and provide content that is personalized for their respective user. For example, assume that location 296A is a first seat on an aircraft, and that location 296B is a second seat on the same aircraft. Also assume that the user of display device 297A and the user of display device 297B are both watching a movie that that is being broadcast via the Internet 299, and that an advertisement is scheduled to be presented. Since system 200 personalizes content for the individual users, portal 292A may intervene to present an advertisement for a brand of soft drink, while portal 292B may intervene to present an advertisement for a brand of beer.

[0093] In another embodiment of system 200, system 200 may include an automatic sales processor 238. A content provider, for example, content provider 230A, accesses automatic sales processor 238, and automatic sales processor 238 provides menu driven options to enable content provider 230A to place an advertisement. Content provider 230A selects options, such as budget or duration of placement, to determine a placement decision and submits the selected options to automatic sales processor 238. Automatic sales processor 238 accesses other system 200 components to analyze, compute and provide appropriate responses to the selected options to content provider 230A. For example, based on the selected options, automatic sales processor 238 invites content provider 230A to select from providing the advertisement to (a) 100 people for $100, (b) 500 people for $400, or (c) 1000 people for $700. Content provider 230A selects a response and uploads an advertisement data file from database 250 for transmission to databases 255 and 260, to store and prepare for delivery. Concurrently, content provider 230A accepts the terms of the advertising decision and submits an electronic acceptance

to automatic sales processor 238, forming a contract. An example of the terms of the contract is that (a) the operator of system 200 agrees to provide the advertisement to an audience of 100 people, and (b) content provider 230A agrees to pay $100. Automatic sales processor 238 then sends the terms, as electronic business rules, to accounting database 265 for financial logging, and to database 235 for execution.

[0094] For example, assume that content provider 230A is an advertising agency that has prepared an advertisement for television or other form of display. The advertising agency connects to system 200, via an Internet browser for example, and accesses automatic sales processor 238 via an interface page to determine placement and pricing options for the advertisement. The interface page provides an option for the advertising agency to place the advertisement, and further provides options for the advertising agency to enter specific data, such as, but not limited to, budget, audience requirements, personalization criteria, audience size, duration, positioning and price. System 200 then analyzes the data and provides an option for placement of the advertisement. An example of an option would be an advertisement that cost $1.00 for every passenger on all flights between New York and Los Angeles, and the advertisement would run for 2 weeks. The advertising agency may choose that option, or instead, input various other criteria for a different option, such as longer durations, differing audiences or differing prices. After choosing an option, the advertising agency inputs its advertisement data file, i.e., the advertisement, into system 200 for upload, scheduling, delivering and ultimately viewing. .

[0095] The techniques described herein are exemplary, and should not be construed as implying any particular limitation on the present invention. It should be understood that various alternatives, combinations and modifications could be devised by those skilled in the art. The present invention is intended to embrace all such alternatives, modifications and variances that fall within the scope of the appended claims.