USER QUESTION LABELING METHOD AND DEVICE

WIPO Patent Application WO/2023/124215

A1

The embodiments of the present application provide a user question labeling method and device. The method comprises the steps of: acquiring dialogue data generated by an artificial customer service system, and determining a target quick response statement corresponding to a target posed question; and then determining, in view of a preset correspondence between a quick response statement and a user intention label, a target intention label corresponding to the target quick response statement, so as to obtain the correspondence between the target posed question and the target intention label, such that user intention labeling is performed on the user question, and then a generated user intention recognition sample set is applied to a user intention recognition model in an intelligent customer service system. In the method, not only can the labeling efficiency of the user question be improved, so that a large number of user intention recognition samples are provided for the intelligent customer service system, but the coverage rate of the user questions which cannot be recognized by the intelligent customer service system contained in the user intention recognition sample set can also be increased, so that the recognition accuracy of the user intention recognition model is improved, and therefore the service quality of the intelligent customer service system is ensured.

GENG FUMING (CN)
WU HAIYING (CN)
JIANG NING (CN)

PCT/CN2022/117665

July 06, 2023

September 07, 2022

Click for automatic bibliography generation  

MASHANG CONSUMER FINANCE CO LTD (CN)

G06F16/332

CN114490975A	2022-05-13
CN112328761A	2021-02-05
CN110619051A	2019-12-27
CN112347760A	2021-02-09
US20210256969A1	2021-08-19
CN202111678653A	2021-12-31

LEADER PATENT & TRADEMARK FIRM (CN)

View/Download PDF      PDF Help

Previous Patent: WIRELESS EARPHONE AND TERMINAL ANTENNA

Next Patent: NON-ELECTRIC LEAKAGE TYPE-C THEFT PREVENTION DEVICE