CUSTOMER SERVICE EVALUATION ASSISTANCE SYSTEM AND CUSTOMER SERVICE EVALUATION ASSISTANCE METHOD

WIPO Patent Application WO/2017/168487

A1

[Problem] To facilitate carrying out a connection between a customer service activity and a customer action which may potentially become an effect of customer service, regardless of sales channel. [Solution] Provided is a customer service evaluation assistance system 100, configured to comprise: a customer service identification information output unit 2105 which, using a prescribed algorithm, issues customer service identification information for identifying a customer service activity with respect to a customer in a prescribed sales channel, and outputs the customer service identification information to a prescribed device; a customer server identification information input unit 2104 which, with respect to a result action which is an action by the customer which may potentially become a result of the customer service activity, accepts an input of the customer service identification information from the customer via a prescribed device; a result action storage unit 2021 which stores the accepted customer service identification information in a prescribed storage device in association with the result action; and a customer service evaluation unit 2101 which, on the basis of the customer service identification information which is stored in the storage device, evaluates the effect of the customer service activity.

IIJIMA KOUICHIROU (JP)
KOMAKI DAISUKE (JP)
KAKUTANI YUJI (JP)

PCT/JP2016/059810

October 05, 2017

March 28, 2016

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HITACHI LTD (JP)

G06Q50/10; G06Q30/00

JP2009157434A	2009-07-16
JP2015052962A	2015-03-19
JP2004078504A	2004-03-11
JPH08227264A	1996-09-03
JP2003076883A	2003-03-14
JP2004334381A	2004-11-25

ISSHIKI & CO. (JP)

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