INFORMATION PROCESSING DEVICE, INQUIRY RESPONSE INSTRUCTION SYSTEM, INQUIRY RESPONSE INSTRUCTION METHOD, AND PROGRAM

Title:

INFORMATION PROCESSING DEVICE, INQUIRY RESPONSE INSTRUCTION SYSTEM, INQUIRY RESPONSE INSTRUCTION METHOD, AND PROGRAM

Document Type and Number:

WIPO Patent Application WO/2024/024749

Kind Code:

A1

Abstract:

An information processing device according to an embodiment of the present disclosure is provided with: an acquisition unit that acquires inquiry information regarding an inquiry from a customer of a retail store; and a determination unit that determines which staff member should respond to the inquiry on the basis of the content of the inquiry included in the inquiry information, retail store information regarding the retail store, and staff information regarding the staff of the retail store.

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Inventors:

TOKIDA MINORU (JP)
YASUDA TEPPEI (JP)

Application Number:

PCT/JP2023/027066

Publication Date:

February 01, 2024

Filing Date:

July 24, 2023

Export Citation:

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Assignee:

GLORY KOGYO KK (JP)
IGNITION POINT INC (JP)

International Classes:

G06Q10/0631

Foreign References:

JP2021108081A	2021-07-29
JP2021140287A	2021-09-16

Attorney, Agent or Firm:

WASHIDA & ASSOCIATES (JP)

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