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WO/2021/155401A1 |
Automated computing machinery that agnostically augments a customer relationship management ("CRM") application, including a leadership hub with computer memory configured according to a logical table, with logical columns identifying sa...
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WO/2021/150583A1 |
A system and methods for advertisement campaign tracking and management using near- field communications. The system is a cloud-based network containing an advertisement campaign database, a redirection server, a short message service se...
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WO/2021/149267A1 |
When detecting input of input voice of a first language, this translation device immediately converts the input voice into output voice of one or more translation destination languages different from the first language, and transmits the...
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WO/2021/148877A1 |
Methods and devices for redirecting calls made to a customer service center of an enterprise include monitoring activities of a mobile device user, predicting (e.g., based on the monitored activities, information stored in memory, or inf...
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WO/2021/143899A1 |
Disclosed are a call connection method and apparatus, a storage medium and a terminal. The method comprises: receiving a call instruction input for customer service connection access displayed on an order detail interface, and acquiring ...
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WO/2021/146491A1 |
A data subscription system provides emergency event data to receiving systems. The data subscription system includes an event emitter and a distribution module. The event emitter receives event data describing an event in a computer-aide...
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WO/2021/143095A1 |
Disclosed in the present application are a dialing test method and apparatus, and a computer device and a storage medium. The method comprises: obtaining a sustained energy value fed back by a host to be tested; when the fed back sustain...
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WO/2021/140470A1 |
A method, system and apparatus are disclosed. According to some embodiments, an assistant network node (20) configured to communicate with a proxy network node (26) is provided. The assistant network node (20) includes processing circuit...
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WO/2021/140539A1 |
The present invention is characterized in that, upon receiving a call signal for which a receiving-side terminal (31) is the transmission destination, an SIP server (24): reads, from the call signal, a number conversion history set by an...
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WO/2021/140538A1 |
At the time a SIP server (23) receives a call signal (44) to be transmitted to a receiving-end terminal (31), if the call signal (44) is set up with an international call identifier indicating that the call signal arrived via a foreign c...
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WO/2021/140560A1 |
This spam call countermeasure device 11 comprises: a response unit 111 which when a caller's call is evaluated as spam or fraud by a receiver, sends to the caller's telephone terminal, a response that an amount will be charged according ...
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WO/2021/134720A1 |
Provided in the embodiments of the present invention are a method for processing conference data and a related device. The method is applied to a conference system, and the method comprises: a conference terminal collects audio segments ...
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WO/2021/137233A1 |
Systems and methods for communication prior to acceptance of a phone call. A method of the present invention that is comprised the steps of: generating a phone number; generating a message to be presented upon receipt of a phone call; ge...
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WO/2021/138007A1 |
A system and method for dynamically providing safe call back numbers to use to respond to an inbound communication, the method comprising parsing message records from a message server, analyzing the message records for untrustworthy phon...
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WO/2021/137921A1 |
A method for automated deployment of application servers in a contact center system according to one embodiment includes generating a deployment package for the application servers in the contact center system based on deployment sizing ...
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WO/2021/138518A1 |
One example method of operation may include receiving a call message intended for a call recipient, removing one or more portions of call message data included in the call message, identifying one or more of a trunk group and an entry po...
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WO/2021/138519A1 |
One example method of operation may include extracting a calling device telephone number from a received call message, querying a verification table for the calling device telephone number, identifying the calling device telephone number...
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WO/2021/135602A1 |
The present application is applicable to the technical field of software applications, and provides a number privacy protection method, a network device and a computer storage medium. Said method can be applied to an artificial intellige...
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WO/2021/138070A1 |
Methods and systems are disclosed that facilitate a commercial data platform that enhances the interaction between a dialer and receiver during a voice call by simultaneously delivering and tracking data content that promotes ongoing com...
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WO/2021/128752A1 |
A calling method. Said method comprises: acquiring voice data sent by at least three first terminals, the voice data carrying indication information; selecting, according to the acquired indication information of at least three paths of ...
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WO/2021/133357A1 |
The present invention relates to a system (1) and method (100) for using calling capabilities of a fixed-line number that is defined in a mobile application over a mobile application in cases where there is no access to mobile voice netw...
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WO/2021/133513A1 |
The disclosed techniques improve user engagement and promote efficient use of computing resources by providing dynamically controlled aspect ratios for communication session renderings based on a physical orientation of a device. In some...
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WO/2021/131016A1 |
A call processing server 10 comprises: a registration unit 12 that receives the registration request of a suspicious telephone number from a user at whom a suspicious telephone call has arrived and that registers the suspicious telephone...
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WO/2021/130778A1 |
A system and method for sending and receiving messages with a 'subject' in a structured messaging application; thereby achieving the objective of presenting the messages within the message folders for users to easily classify the message...
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WO/2021/125984A1 |
A process and system for managing incoming video emergency calls (VECs) at a command center relative to an incident includes receiving first and second VECs from respective first and second recording and transmitting devices reflecting a...
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WO/2021/127469A1 |
A system, method, and non-transitory computer-readable medium provide a platform for shoppers to remotely search for products in physical stores and to communicate with store sales people. Shoppers and stores perform an onboarding proces...
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WO/2021/124391A1 |
Provided is a scam damage prevention system (1000) comprising a call processing server (20), and an ENUM/DNS server (10), wherein the call processing server (20) comprises: a scam determination request unit for transmitting a scam number...
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WO/2021/126020A1 |
A determination is made that an identity of a non-target communicating entity (102) with which a target communicating entity (101) is communicating, is to be obfuscated in any report of lawful interception of the target communicating ent...
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WO/2021/120381A1 |
The present application discloses a call network switching method and device, and a storage medium. The method comprises: when a mobile terminal needs to switch from a first call network to a second call network, detecting whether the mo...
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WO/2021/126413A1 |
A system and method for reducing audio feedback, and in particular 'howling', during a communication session involving two or more computing devices. The system determines that a first device is likely to join a meeting in which another,...
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WO/2021/123495A1 |
An apparatus, method and computer program product for: receiving a first audio object (501), providing a second audio object (502) based at least on the first audio object (501) and at least one parameter, wherein providing the second au...
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WO/2021/126244A1 |
Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided ...
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WO/2021/115575A1 |
The present invention relates to a method of synchronizing contact information for at least two communication devices (3, 4) in a communication system (1), wherein a first communication device (3) and a second communication device (4) of...
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WO/2021/116173A1 |
A method (1000) for providing public announcements in a vehicle for public passenger transport, in particular a respective railway vehicle (101, 201, 301), includes connecting (1100) a mobile device (1, 1') to a server (4) of the vehicle...
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WO/2021/115555A1 |
The present invention relates to a method of validating data relating to an emergency event, wherein the method comprises the steps of: receiving, at a social media server (1) of a social media network in which a plurality of social medi...
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WO/2021/118655A1 |
A method to label an incoming phone call includes detecting the incoming phone call associated with a caller identifier ID, determining a location associated with the call, and analyzing a call header of the call to determine one or more...
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WO/2021/117504A1 |
The present disclosure relates to a telepresence system that enables more satisfactory communications. The telepresence system comprises: a network connecting a plurality of sites; and a plurality of telepresence devices that transmit an...
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WO/2021/117503A1 |
The present disclosure pertains to a telepresence system that makes it possible to perform more favorable communication. This telepresence system is provided with a network that connects a plurality of bases, and a plurality of teleprese...
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WO/2021/119090A1 |
In conventional audio and video conferencing, connecting the devices of participants in the same room to the conference can degrade the audio quality for every conference participant. Different speakers emit the same audio signals at dif...
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WO/2021/117472A1 |
The telephone switching device (10) according to the present disclosure is provided with: a storage unit (11) for storing a registration table (11a) in which a plurality of personal telephone numbers are registered for each telephone ter...
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WO/2021/117169A1 |
The present invention provides an appropriate operator assistance during a response operation in accordance with voice data acquired. This response operation support program causes a computer to execute the processing of: acquiring voice...
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WO/2021/113837A1 |
A LAN cable conductor validation system includes controllable relays in-line with a portion of the twisted pair wires of the Ethernet cables. By temporarily open circuiting some of the Ethernet cable twisted pairs a drop in transmission ...
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WO/2021/111374A1 |
The invention relates to a system (100) and method (200) for providing contextual information and actions to make a conversation meaningful and engaging. The method (200) comprises the steps of identifying a contact from various data sou...
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WO/2021/110583A1 |
A conference device (100) comprising - a physical control button (200) having multiple underlying pressure zones (401); - a configuration unit (402), adapted to visualise a number of active functions on and/or around said control button ...
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WO/2021/108028A1 |
Duplicate call handling at a public-safety answering point PSAP device is provided. The PSAP device routes a call from a caller to a call-taker, the call associated with an incident; receives, via an input device of the call-taker, infor...
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WO/2021/107200A1 |
A mobile terminal according to an embodiment may be characterized by comprising: a display unit; a communication unit which communicates with a cloud server in which an application is installed; a local storage which includes a splash im...
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WO/2021/100331A1 |
The present invention enables a worker performing work to visually recognize image information from a supporter in a remote place as necessary, while securing a sufficient field of view and guaranteeing safety. A remote work support syst...
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WO/2021/100258A1 |
[Problem] To provide a voice communication system that notifies a terminal device of transmission restriction information when the number of received voice signals reaches a prescribed number. [Solution] A server device continuously coun...
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WO/2021/101217A1 |
The present invention is a technology relating to a terminal holder control method and an image synthesis method. The terminal holder control method is performed in an application in a user terminal, the application being linked to a ter...
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WO/2021/101935A1 |
Implementations described herein relate to methods, systems, and computer-readable media to automatically answer a call. In some implementations, a method includes receiving a call from a caller device at a client device. The method furt...
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