Title:
SYSTEM AND METHOD FOR ENHANCING USER EXPERIENCE DURING INTERACTIVE AUDIO-VISUAL COMMUNICATION
Document Type and Number:
WIPO Patent Application WO/2016/028121
Kind Code:
A1
Abstract:
The embodiments of the present invention disclose a system and method for enabling Enhanced Visual Calls (EVC). The system comprising of an EVC client provided in a User Device to access network-based EVC functional components and device-based functional components to enable a user to request for EVC services, an EVC server adapted for authentication and processing of one or more EVC service requests received from the EVC client, accessing an EVC XML Document Management Server (XDMS) for retrieving a visual web content and an audio content related to the received one or more EVC service requests, synchronizing the visual web content with the audio content to provide the EVC client with a visual Interactive Voice Response (IVR) menu related to the audio content and transmitting to the EVC client, the visual IVR menu related to the one or more EVC service requests for displaying at the user device.
Inventors:
PATTAN BASAVARAJ JAYAWANT (IN)
CHITTURI SURESH (IN)
SELVARAJ ASHOK KUMAR (IN)
LEE KYUNGTAK (KR)
OH GYUBONG (KR)
CHITTURI SURESH (IN)
SELVARAJ ASHOK KUMAR (IN)
LEE KYUNGTAK (KR)
OH GYUBONG (KR)
Application Number:
PCT/KR2015/008774
Publication Date:
February 25, 2016
Filing Date:
August 21, 2015
Export Citation:
Assignee:
SAMSUNG ELECTRONICS CO LTD (KR)
International Classes:
H04M1/253; H04M11/06
Foreign References:
| US8548135B1 | 2013-10-01 | |||
| US20120257002A1 | 2012-10-11 | |||
| US20100087175A1 | 2010-04-08 | |||
| US20070026852A1 | 2007-02-01 | |||
| US20130078970A1 | 2013-03-28 |
Other References:
See also references of EP 3195580A4
Attorney, Agent or Firm:
YOON, Dong Yol (3rd Fl Ace Highend Tower-5,226, Gasan Digital 1-ro,,Geumcheon-gu, Seoul, KR)
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