Title:
METHOD AND SYSTEM FOR REALIZING MONITORING OF CALLING CENTER SYSTEM BY SIP SOFT-TERMINAL
Document Type and Number:
WIPO Patent Application WO/2009/003334
Kind Code:
A1
Abstract:
A method and system for realizing monitoring of a calling center system by SIP soft-terminal,
the method is: step 01, when an application server receiving monitoring request
sent by the monitor, the application server informs the SIP soft-terminal to
start monitoring function by position software of the monitor telephonist;
step 02, after starting the monitoring, the SIP soft-terminal of the monitored
telephonist mixes the speech communicated by the telephonist and a client, and
sends the speech data to the SIP soft-terminal of the monitor in time; step 03,
the SIP soft-terminal of the monitor receives the speech data, and plays to the
monitor to realize the monitoring; step 04, judging whether the call is end, if
the call is end, the SIP soft-terminal of the monitored telephonist stops mixing
the speech and stops sending the speech data, the monitoring is end.
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Inventors:
XIA XIANFENG (CN)
Application Number:
PCT/CN2007/003788
Publication Date:
January 08, 2009
Filing Date:
December 25, 2007
Export Citation:
Assignee:
ZTE CORP (CN)
XIA XIANFENG (CN)
XIA XIANFENG (CN)
International Classes:
H04L29/00; H04L12/00
Foreign References:
| CN1449161A | 2003-10-15 | |||
| CN1968480A | 2007-05-23 |
Other References:
See also references of EP 2173059A4
Attorney, Agent or Firm:
KANGXIN PARTNERS, P.C. (Floor 16 Tower A, Indo Building,A48 Zhichun Road,Haidian District, Beijing, CN)
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