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WO/2024/014654A1 |
Various embodiments of the present invention relate to a device and a method for selectively performing call recording in an electronic device. According to various embodiments, the electronic device may comprise a communication circuit ...
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WO/2024/009008A1 |
The telephony service platform of the invention provides one or more Value Added Services (VAS) for registered users in wired and wireless telephone networks. The Value Added Services (VAS) are provided as cloud services over virtual lin...
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WO/2023/225133A9 |
Artificial intelligence is utilized in gathering, analyzing and processing of user feedback, specifically as pertaining to service quality in a telecommunications system. In response to collecting the feedback data, the system automatica...
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WO/2024/008317A1 |
A system and method may service and manage the lifecycle of computer network requests by a gate node. Using one or more computers and/or computer processors, embodiments may allow managing network requests and replies, including performi...
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WO/2024/006825A1 |
A user has to be familiar with dialing codes and prefixes for countries throughout the world to successfully place phone calls or send text messages to domestic and international phone numbers. A global dialing format is a concatenation ...
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WO/2024/002782A1 |
The present invention relates to a method, related virtual conferencing system, a related acoustic management module, a related client device for managing sound in a virtual conferencing system comprising a virtual conference server and ...
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WO/2024/004054A1 |
An information processing system according to one aspect of the present invention has: a display control unit configured to display, in an associated manner, a telephone call text obtained by converting a voice telephone call with respec...
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WO/2024/005908A1 |
Techniques and systems to perform authentication utilizing a mini-application.
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WO/2024/004291A1 |
[Problem] To provide a real-time video distribution system that makes it possible for a plurality of terminals to perform two-way communication and makes it possible for environmental information including video to be distributed from a ...
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WO/2024/006179A1 |
Techniques for providing natural language understanding (NLU) services to contact centers are disclosed herein. An example method includes receiving, at a cloud NLU connector, a data stream from a contact center that includes an audio st...
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WO/2024/004006A1 |
A chat terminal and a chat server are communicatively connected to form a chat system according to the present invention. The chat terminal picks up user speech uttered by a terminal user and other speech produced by another person in th...
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WO/2023/250021A1 |
There is provided a method in a call center system. The method comprises obtaining a script comprising a plurality of instructions for execution before a contact is paired to an agent at a contact center system, and obtaining a first plu...
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WO/2023/250008A1 |
A performed by a first arbiter running on a first node of a communication system, the communication system further comprising a second node and a second arbiter running on the second node. The process includes: transmitting to the second...
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WO/2023/249786A1 |
This document relates to distributed teleconferencing. Some implementations can employ personalized enhancement models to enhance microphone signals for participants in a call. Further implementations can perform proximity-based mixing, ...
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WO/2023/249782A1 |
Systems, methods, and computer-readable storage devices are disclosed for optimizing speech enhancement components to use in speech communication systems using non-intrusive speech quality assessment. One method including: receiving audi...
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WO/2023/245231A1 |
A method comprises receiving a rerouted phone call identified as a scam call, and processing received caller speech from the rerouted phone call to determine a response. The method includes interacting with a caller using the determined ...
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WO/2023/250014A1 |
A method for fault recovery in a communication system comprising an active node and a first standby node. The method includes the active node performing an action, wherein an information block is generated as a result of performing the a...
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WO/2023/250319A1 |
A lock with an integrated visual indicator of its engagement is provided. Such lock comprises a resiliently extensible pin and an engagement means on a first plate and a means for securing the pin on a second plate. When an external forc...
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WO/2023/250018A1 |
A contact center system. The contact center system comprises a node comprising a plurality of modules (e.g., microservices), each module comprising a shared memory module (e.g., shared memory library), wherein the shared memory module is...
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WO/2023/241049A1 |
Embodiments of the present application relate to the field of mobile wireless access network communication, and provide an OTT call service control method, a controller, and a storage medium. The control method comprises: acquiring an OT...
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WO/2023/241259A1 |
Disclosed in the present application are a playback control method for a video polyphonic ringtone, and a terminal and a computer-readable storage medium. The playback control method for a video polyphonic ringtone is applied to a called...
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WO/2023/244310A1 |
A method and system for triggering hand-off of an incoming call event from a default first telephony application to a second telephony application on a device are disclosed, comprising receiving an incoming call event addressed to the de...
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WO/2023/244706A1 |
Computer-implemented systems and methods are disclosed for simulating contact-agent pairings and analyzing contact center performance based on the simulated contact-agent pairings. An exemplary method includes obtaining a first set of av...
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WO/2023/236730A1 |
Provided in the embodiments of the present disclosure are an audio and video processing performance testing method and apparatus. The method in the embodiments of the present disclosure comprises: inputting a marked audio and video data ...
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WO/2023/238848A1 |
This gateway device comprises: a parameter analysis unit that is provided in the communication path between a private branch exchange and a cloud PBX, and is configured to receive and analyze response parameters related to other party re...
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WO/2023/238204A1 |
A processing device 1 comprises: a determination unit 31 that, upon detecting a call from a calling terminal 2 to a receiving terminal 3, determines that the call is made by special fraud based on a calling number and a receiving number ...
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WO/2023/233071A1 |
According to an embodiment, a computer-implemented method for call security comprises: receiving a call from a user; identifying an environment of the user during the call using acoustic scene classification; comparing the identified env...
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WO/2023/235254A1 |
The present invention relates to methods, systems, and apparatus for generating and/or using training data for a machine learning model. The method including the steps of: generating from a first plurality of telephone calls a first set ...
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WO/2023/235123A1 |
Receiving, from a device, a request to join a video call, and determining, in response to receiving the request, whether the device meets predetermined requirements to join the video call via videoconferencing. Sending, in response to de...
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WO/2023/234893A1 |
A system that provides caregivers who have to apply Clean Intermittent Catheterization (CIC) to a child for various reasons, reminding the frequency of CIC, the procedure steps to be applied during the procedure and the appointments for ...
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WO/2023/235124A1 |
A text to speech system can be implemented by training artificial intelligence models directed to encoding speech characteristics into an audio fingerprint and synthesizing audio based on the fingerprint. The speech characteristics can i...
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WO/2023/235255A1 |
The present invention relates to methods, systems, and apparatus for processing audio signals. An exemplary method embodiment includes the steps of: removing silence from an audio signal; determining, for a plurality of time segments of ...
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WO/2023/233068A1 |
According to an embodiment, a computer-implemented method for automated call processing comprises: receiving a call from a user; identifying an environment of the user during the call using acoustic scene classification; configuring at l...
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WO/2023/230264A1 |
A system for assigning reputation scores is provided. The system includes a first database, a second database, and a registrar server. The first database stores first data corresponding to at least one telecommunications identifier. The ...
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WO/2023/221461A1 |
Disclosed are an emergency call callback establishment method and apparatus, and a device and a storage medium. In some embodiments, the emergency call callback establishment method is applied to an in-vehicle terminal. The emergency cal...
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WO/2023/221917A1 |
The embodiments of the present application provide an account shielding method, a communication system, and an electronic device. According to the account shielding method, association can be executed with respect to a communication iden...
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WO/2023/225384A1 |
Disclosed herein are computer-implemented devices, systems, and methods of sanitizing a transcript. In an example, such a method includes selecting a transcript to be sanitized, identifying potential redactions to be made in the transcri...
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WO/2023/220020A1 |
Aspects of the present disclosure relate to an event application formatted for a wearable device such as a smartwatch. The wearable device user interface organizes event information so that it may be viewed and interacted with via the to...
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WO/2023/216988A1 |
Embodiments of the present application relate to the technical field of terminals, and provide a call method and a communication system. When a user is on a call by using one device, the user can perform a dialing operation by means of a...
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WO/2023/219603A1 |
A method for cloud-native centralized fault monitoring in a telecommunication network, the method performed by a processor and comprising receiving one or more raw fault messages associated with one or more respective network devices, wh...
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WO/2023/219831A1 |
A system and method of determining pre-verification information for use by a certification authority to verify and attest phone numbers associated with healthcare facilities is provided. The method includes receiving an unverified phone ...
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WO/2023/218600A1 |
According to the present invention, this call quality evaluation device comprises: an Ie value calculation unit that calculates an Ie value in an R value calculation expression of an E-model, on the basis of a subjective evaluation scale...
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WO/2023/215189A1 |
Methods, systems, and apparatus, including computer programs encoded on computer-storage media, for managing alerts based on predicted user activity. In some implementations, a request is received to send an alert to a target device of a...
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WO/2023/214643A1 |
According to embodiments, a method performed by an electronic device is provided.　The method may comprise a step of transmitting, to another electronic device via a server, a session initiation protocol (SIP) INVITE message for a conne...
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WO/2023/211827A1 |
Cloud-connected wireless screen extension is performed to facilitate a screen share of content using a virtual display instantiated based on a connection between a first device (502) and a second device (504). A virtual display is instan...
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WO/2023/212062A1 |
There is provided a method. The method comprises selecting a pairing strategy (PS) set from a group of PS sets, the group of PS sets comprising: i) a first PS set comprising a first PS (first pairing algorithm/module) and ii) a second PS...
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WO/2023/211669A1 |
An example method includes hosting, by a conference provider, a virtual conference between a plurality of client devices exchanging audio streams; translating, by a translation process, a first transcription of a first audio stream in a ...
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WO/2023/209882A1 |
Provided is a signal processing device for processing an Internet telephone signal using a communication satellite. The purpose of the present invention is to, when multiple call requests are made, ensure communication quality by limitin...
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WO/2023/209886A1 |
Provided is a signal processing device that processes signals of an internet telephone using a communications satellite. The purpose of the present invention is to restrict the number of calls and ensure call quality without worsening co...
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WO/2023/211652A1 |
An example method includes executing a plurality of transcription and translation processes, each transcription and translation process associated with one of a plurality of input languages, each translation process associated with one o...
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