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Patent Searching and Data


Matches 601 - 650 out of 97,025

Document Document Title
WO/2018/133342A1
The present invention relates to an automatic queuing and dialling method and system thereof. The method comprises: when a calling terminal is not put through to a called terminal, a service centre recording information about the calling...  
WO/2018/136461A1
A method of obtaining and automatically providing secure authentication information includes registering a client device over a data line, storing information and a changeable value for authentication in subsequent telephone-only transac...  
WO/2018/131854A1
Disclosed are a method for determining a user situation using a call and a system therefor. The method for determining a user situation using a call comprises the steps of: performing, by a user situation determination system, a situatio...  
WO/2018/130100A1
A voice messaging method and a terminal. The method comprises: under a voice messaging mode, receiving a first selection instruction by means of a message interface, the first selection instruction being used for determining a second ter...  
WO/2018/128125A1
A communication control method is provided for optimally managing, on a network and a terminal device, control information of a terminal device capable of connecting to diverse types of core networks, a device communication control means...  
WO/2018/128126A1
A communication control method is provided for optimally managing, on a network and a terminal device, control information of a terminal device capable of connecting to diverse types of core networks, a device communication control means...  
WO/2018/128307A1
Disclosed are a method for providing a mobile communication-based Internet telephone service and a mobile communication system therefor. This method is a method for providing a mobile communication-based Internet telephone service, where...  
WO/2018/127926A1
A method of notifying a caller whether a recipient that did not answer a phone call from the caller is aware of the missed call, the method comprising: receiving and routing the phone call from a caller phone to a recipient phone; and se...  
WO/2018/128625A1
A mobile computing device control system for enabling, disabling or otherwise managing cell phone or other mobile computing device use. The invention includes access security managers in all cell phones and other mobile computing devices...  
WO/2018/128994A1
A method to transcribe a communication session may include establishing a communication session between a first device and a second device such that first device audio is sent from the first device to the second device and second device ...  
WO/2018/121024A1
A service voice navigation method, comprising: obtaining a terminal identification of a caller terminal; extracting a service type successfully navigating for many times corresponding to the terminal identification within a preset period...  
WO/2018/120762A1
The present invention relates to a method for realizing information sharing during a dialling process, and a system thereof. The method comprises: a calling terminal calling a called terminal, and before dialling access, a display interf...  
WO/2018/121649A1
The present disclosure is an incoming call management method, which includes: receiving a call request sent by a calling terminal; determining whether the calling number is stored in an address book corresponding to the called number; if...  
WO/2018/125570A1
Efficient use of channel bandwidth response, response timing, along with the ability to acquire the most accurate and up to date response are provided for management of virtual assistant search queries within a communication system (100)...  
WO/2018/125303A1
A feedback control system for data transmissions in voice activated data packet based computer network environment is provided. A system can receive audio signals detected by a microphone of a device. The system can parse the audio signa...  
WO/2018/125299A1
Routing packetized actions in a voice activated data packet based computer network environment is provided. A system can receive audio signals detected by a microphone of a device. The system can parse the audio signal to identify trigge...  
WO/2018/120235A1
Disclosed in embodiments of the present invention are a call holding method and a wireless terminal. The methods comprises: receiving a call holding request sent by a peer end, and reply a 200OK message to the peer end; receiving an inst...  
WO/2018/122614A2
Techniques for L3 pairing and workforce management in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for L3 pairing in a contact center system comprising identifying a plur...  
WO/2018/120674A1
The present invention discloses a call control method, server, vehicle terminal, mobile terminal, and storage medium. The method comprises: a first call control method: establishing a relation between a mobile terminal and a vehicle term...  
WO/2018/118726A1
A system and method for detecting and preventing PSTN fraud and abuse in real time includes a detection engine and a call management engine. The system includes at least one user record, at least one call data record, at least one fraud ...  
WO/2018/113670A1
A system, computer readable medium, and method are provided for training a serial communication link to perform crosstalk cancellation. The method includes the steps of, for each crosstalk channel of one or more crosstalk channels, trans...  
WO/2018/115968A1
Method for operating a device during an unavailability time period The present invention relates to a method for operating a device characterized in that it comprises the following steps of, performed by a processing unit of the device: ...  
WO/2018/119397A1
A system and method for multilingual authentication access to a communication system in a controlled environment is disclosed. The system includes a communication subsystem that connects a communication between a first communication devi...  
WO/2018/115986A1
The present disclosure relates to a system for association of a contact card (CC) of a user with a contact directory (CD) that the user forms part of so as to enable contacts/members of the CD to view the associated CC against the contac...  
WO/2018/118812A1
Technologies are disclosed for providing an onboarding service within a service provider network for on-demand creation of a contact center. Information associated with an account of a user at the service provider network is utilized to ...  
WO/2018/084566A3
The present invention relates to a method for matching a telephone channel connected by a telephone from a telephone terminal (100) to a telephone server (101) with a session connected via a web/app from the telephone terminal (100) to a...  
WO/2018/118983A1
According to some example embodiments, in a method for managing a contact center, the method includes: receiving, by a processor, an instruction to initiate a plurality of outbound communications; identifying, by the processor, a plurali...  
WO/2018/113992A1
Resolving a call collision in a communication network. The method comprises, at a network node of the communication network: a) receiving a first call request message from a first user device to set up a call from the first user device t...  
WO/2018/119428A1
An apparatus provides calling parties with an opportunity to record a voice message when their incoming call goes unanswered and to then automatically transcribe that voice message to text which the apparatus then forwards to the called ...  
WO/2018/116492A1
In order to enrich a knowledge sharing tool between a person belonging to a certain group and other persons, this group call system includes: a group management unit which manages a call group configured from terminals having a group cal...  
WO/2018/118989A1
A method of routing social media communication in a contact center system supporting an organization includes receiving, by a processor, a plurality of communications by one or more users from one or more social media platforms, determin...  
WO/2018/116310A1
Embodiments of present information relate to a method for transmitting voice/video/text message during the time interval between call connection and establishment without the intervention of operator network. Messages can be transmitted ...  
WO/2018/118026A1
A method for a wireless UE device to utilize tokens and cloud service technology to facilitate the provision of location data to an emergency call center. The UE may provide cellular signaling to initiate an outgoing telephone call to an...  
WO/2018/112224A1
A method and system of creating microlocation zones by defining virtual boundaries using a system of one or more transmitters and receivers with one or more spatially-correlated antennas.  
WO/2018/056925A3
The present invention generally relates to a system (1) and method (100) which detects and prevents forwarding frauds connecting to a called subscriber by forwarding call to a number registered in a domestic network (DN) and making a dom...  
WO/2018/107219A1
A communications system includes a local area network that is configured for streaming multiple channels of digital media and a plurality of communications units. A network interface is configured for connecting the communications unit t...  
WO/2018/056926A3
The present invention relates to a system (1) for bringing incoming calls to a predetermined non-irritating level by analysing their volumes in places such as particularly call centres wherein calls are received from different parties co...  
WO/2018/102239A1
The patterns of usage, participation, and/or item sharing by the participants in a conference call are correlated, recognized, and used to select a data centers. This selection can be done both before and/or during a call. When significa...  
WO/2018/101688A1
Various embodiments provide an electronic device and a method, the electronic device comprising a memory, a communication module, a display, and a processor functionally connected to the memory, the communication module, or the display, ...  
WO/2018/097968A1
Systems and processes for operating a digital assistant are provided. In one example, a method includes receiving an incoming call. In response to receiving the incoming call, the method further includes obtaining one or more user-specif...  
WO/2018/095235A1
The present invention provides a call forwarding method and system. A first terminal and a second terminal are terminals carrying the same login information. When the first terminal receives a call request from an external network, the f...  
WO/2018/095236A1
The present invention provides a method and system for automatic call forwarding of a terminal. The method comprises: determining a terminal set carrying the same login information; obtaining terminal information of each terminal in the ...  
WO/2018/097854A1
There is a growing problem in correctional facility telecommunications systems in which parties on a voice call may connect inmate callers with restricted parties. Prison communication systems monitor calls to prevent such activity, but ...  
WO/2017/066329A8
A computer-implemented method and an apparatus reserve agents for enabling zero- waiting time agent interactions for customers requiring agent assistance. The method includes determining if a customer requires agent assistance. If it is ...  
WO/2018/093984A1
A system and method for with an inmate in a privileged communication are disclosed. a communication system includes a portal subsystem that determines whether a communication should be monitored, or not, based on received information, in...  
WO/2018/094355A1
Systems and methods are provided for providing customer relationship management ("CRM") data via a messaging interface. In some embodiments, a computing system can be used to generate and provide the messaging interface. The messaging in...  
WO/2018/092140A1
A computer-based phone system comprising a computer device comprising: a computer readable memory comprising a set of computer-readable instructions; and a processor operable responsive to the set of computer-readable instructions to: re...  
WO/2018/092314A1
An information processing device comprising a sound input/output means for inputting and outputting sound and a sound control means for controlling sound input and output via the sound input/output means, wherein: the sound input/output ...  
WO/2018/093486A1
A method for facilitating a safety check in emergency situations includes: storing a plurality of account profiles, each including a primary account number, account details, and sets of communication data; receiving a transaction message...  
WO/2018/086899A1
The invention relates to an amplifier circuit (2a) functioning as a line driver and to a method for the operation thereof, wherein a DC/DC converter (1) is integrated in the amplifier circuit (2a) as a power stage.  

Matches 601 - 650 out of 97,025