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WO/2020/004171A1 |
An arrangement change managing device 30 is provided with: a generation unit 31 that, when a communication environment by a wireless communication apparatus changes from a first state to a second state, generates one or more arrangement ...
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WO/2020/004252A1 |
[Problem] To improve availability of number portability information used in an ENUM system. [Solution] Each of number management devices 10 of a number management system 1 is provided with: a request acceptance unit 11 which receives a n...
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WO/2020/002022A1 |
An apparatus, the apparatus comprising means configured to: receive audio content comprising voice audio and ambient audio and directional information indicative of a direction of the at least one sound source and the direction of the re...
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WO/2020/005618A1 |
Systems and methods for routing communications received via a PTSN are disclosed. A communication session server facilitates communication sessions between a first computing device, a second computing device and a public service accessib...
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WO/2020/005260A1 |
Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status,...
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WO/2020/002023A1 |
An apparatus comprising means configured to:receive audio content from a remote user device, the audio content comprising primary audio and secondary audio, the secondary audio being different to the primary audio and comprising ambient ...
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WO/2019/245804A1 |
A method of auto-provisioning AI-based dialog services for a plurality of target applications includes storing a plurality of dialog templates, generating a deployment object associating one or more of the dialog templates with a target ...
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WO/2019/245939A1 |
A method for automating interactions with enterprises includes: receiving, by a user interface, a natural language request from a customer; determining a customer intent from the natural language request; conducting an automated interact...
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WO/2019/245928A1 |
The disclosed system enables the display of enhanced user profile information on a terminating handset of a call recipient. A caller initially submits enhanced user profile information to a telecommunications service provider, such as th...
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WO/2019/245007A1 |
This UE (User Equipment) is provided with: a control unit which, when a connection attempt for a first emergency call that uses a PS (Packet Switched) domain has failed, executes a connection attempt for a second emergency call that uses...
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WO/2019/246551A1 |
Described herein are processing operations enabling an exemplary virtual assistant to understand context for a meeting invite and execute new functionality such as automatically calling a user to connect to a meeting when the meeting beg...
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WO/2019/245943A1 |
A method for automating interactions with enterprises includes: receiving, through a user interface, a natural language request from a customer; determining a customer intent from the natural language request; conducting an automated int...
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WO/2019/242855A1 |
There is provided mechanisms for requesting prioritized call handling. A method is performed by a wireless device. The method comprises obtaining an indication that the wireless device is experiencing a prioritized call situation. The in...
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WO/2019/245948A1 |
According to one embodiment, a method for automating an interaction between a user and a contact center includes: receiving, by a processor, a natural language inquiry from the user; identifying, by the processor, a user intent from the ...
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WO/2019/243805A1 |
A method of recorded message detection from answering machine is provided. In this an audio stream is received and a set of landmark features is identified in a section of the audio stream. From these landmark features an audio finger pr...
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WO/2019/245131A1 |
Disclosed is an illegal call detection apparatus, comprising: a data collection unit for collecting, from at least one of a subscriber terminal or a call exchanger, a raw packet generated by the subscriber terminal using a voice over int...
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WO/2019/246046A1 |
A base station used in a home security or home automation//control system is described. The base station is configured to automatically accept new sensors or control modules by placing such new sensors or control modules in proximity to ...
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WO/2019/243716A1 |
The communication, termed communication of origin, being generated by a device calling a called device and identified by an uncertified calling identity and by at least one certified calling identity, the method comprising: a step of ver...
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WO/2019/246230A1 |
In a transportation security technique, images are stored that are received from image capturing equipment deployed at respective screening nodes. The images are analyzed using a machine learning model, where presence of a particular obj...
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WO/2019/246219A1 |
A system for identifying the calling device used to place a call in to an enterprise call center. The system also provides information about the network path through which the call was delivered. The system uses active "pinging" in the a...
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WO/2019/246249A1 |
Machine-implemented assistance is provided in interaction among multiple parties. This assistance can include recording of evidence of communication, and in particular to recording of evidence of language-based communication between huma...
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WO/2019/243219A1 |
There is provided mechanisms for requesting prioritized call handling. A method is performed by a wireless device. The method comprises obtaining an indication that the wireless device is experiencing a prioritized call situation. The in...
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WO/2019/240845A1 |
System and techniques for sound-based call-quality detector are described herein. An audio sample is received via a hardware interface from an on-going communication. The audio sample is processed to produce a transcript. The transcript ...
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WO/2019/238592A1 |
Apparatuses, methods and computer programs are described comprising: providing an incoming call indication in response to an incoming call, the incoming call indication including an initial ambient audio signal comprising a combination o...
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WO/2019/240983A1 |
Systems and methods of on hold handling of calls are provided. A call may be received, from a caller, at a public safety access point. An Artificial Intelligence (AI) bot may monitor a context associated with the call. The call may be pl...
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WO/2019/232936A1 |
A telephone traffic processing method, applicable to a server (1). The method comprises the steps of: receiving a telephone traffic processing request, and determining a receiving moment of the telephone traffic processing request (S301)...
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WO/2019/236266A1 |
A device, system and method for determining a prioritized list of communication groups is provided. A computing device monitors current call statistics of a plurality of communication groups, the communication device assigned to the plur...
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WO/2019/236205A1 |
According to one or more aspects of the present disclosure, operations may include conducting, by a host device, first communication with a first device over a first network. The operations may further include conducting, by the host dev...
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WO/2019/236333A1 |
Systems and methods for enabling messages to be modified are disclosed. The system can enable messages that have already been sent, and even messages that have already been read, to be edited, recalled, or deleted. The system can identif...
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WO/2019/227621A1 |
The present application belongs to the technical field of calling systems. Disclosed is an intelligent voice-based call quality inspection method. The method comprises the following steps: acquiring real-time voice data from a calling sy...
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WO/2019/227622A1 |
The present application relates to the technical field of management systems. Disclosed is a task tracking method for a call center. The method comprises: acquiring traffic basic data recorded by a call system and computing various traff...
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WO/2019/227580A1 |
Disclosed in the present application are a voice recognition method, an apparatus, a computer device, and a storage medium. The method comprises: if an outbound call operation from an agent is detected, acquiring a device identifier and ...
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WO/2019/231631A1 |
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving, at a mobile computing device that is associated with a called user, a call from a calling computing device that is associat...
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WO/2019/230662A1 |
Provided is a call center device (10) comprising: an input unit (101) to which speech of an operator and speech of a customer are inputted in a conversation made between the operator and the customer; an analysis unit (102) which specifi...
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WO/2019/232235A1 |
Embodiments allow for an auto-mixer to gate microphones on and off based on speech detection, without losing or discarding the speech received during the speech recognition period. An example method includes receiving and storing an inpu...
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WO/2019/231556A1 |
A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE a...
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WO/2019/227583A1 |
Provided are a voiceprint recognition method and device, a terminal device and a storage medium, the method comprising: allocating each agent to a corresponding group according call permissions (S1); collecting and processing the voicepr...
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WO/2019/227624A1 |
A monitoring method for a call center, which relates to the field of visual monitoring. The method comprises the following steps: obtaining, from a call system, telephone traffic data corresponding to an agent (S1); storing, in a redis q...
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WO/2019/222914A1 |
A telephone dialing system comprises a dialing unit used to dial a telephone number and an answering unit used to answer an incoming call. The telephone dialing system further comprises an acquisition unit used to acquire user state info...
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WO/2019/226715A1 |
The present disclosure relates generally to network diagnostics, and more specifically to techniques for determining the health of customer premises equipment (CPE) devices. In certain examples, a scoring system can determine a health sc...
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WO/2019/223151A1 |
Disclosed in the present application is a telephone call management method, the method comprising: when receiving an incoming call of a client, shielding the incoming number of the client; on the basis of the incoming telephone number an...
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WO/2019/221814A1 |
According to one or more aspects of the present disclosure, operations related to selecting a transcription generation technique may be disclosed. In some embodiments, the operations may include obtaining multiple user ratings that each ...
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WO/2019/219052A1 |
The present application provides a prediction method, a training method, an apparatus, and a computer-readable storage medium. The method comprises: obtaining first indicator data to be predicted of a target device; inputting the first i...
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WO/2019/220311A1 |
A message forwarding wifi sensor for requesting services having a wireless communication identification sensor, the sensor comprising a wifi BSSID combined with programmable SSID data, wherein the BSSID in combination the programmable da...
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WO/2019/220187A1 |
A processor of a detection server coupled to a telephony network may be configured to detect a call event that is currently ongoing. The processor may be configured to analyze call data associated with the call event to determine that a ...
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WO/2019/221995A1 |
A computing system may automatically send a text message to a caller of an E911 call in addition to existing E911 call handling in response to one or more failures of an E911 system. Sending the text message may be a response to a techni...
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WO/2019/215408A1 |
The invention relates to a method for assisting a person equipped with a cellular telephone equipped with a client module for communicating with a server in order to occasionally make emergency interventions. Said method includes: - init...
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WO/2019/213696A1 |
A method of communicating between an operator server and a user device for recording audio and/or video data includes the operator server receiving video data and/or audio data from the user device; the operator server initiating a sessi...
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WO/2019/215507A2 |
An image processing system including at least one processor configured to receive at least one first image of an inoperative product captured by a mobile device of a user; perform image analysis on the first image to identify a status of...
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WO/2019/214113A1 |
The present application relates to an agent allocation method and device, electronic device and computer readable storage medium, belonging to the field of information processing technology. The solution comprises: receiving a call reque...
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